2016 Spring Computer Support Specialist Student SLO Assessment Survey

2016 Spring Computer Support Specialist Student SLO Assessment Survey








IT Computer Support Specialist 2016 SLO
Spring 2016 - IT Computer Support Specialist

May 2nd 2016, 1:13 pm CDT

Q3 - What did you like about this program?
It was super hands on and I learned a lot about all the things I would need to know in this job field.
Hands on
The program was very hands on. Almost everything was based in real world situations. Most of the teachers
were great, they made learning fun, which is very important for someone who coming from a work
environment.
It helped me learn skills that will be helpful in the IT program
my overall experience was great.
Great hands on experience with the area of study

Q4 - What would you change about this program?
More hardware/linux classes.
Have us take the A+ exam as apart of the course
I would like to see the Student Run Help Desk become a larger part of the program. I like to see Ethics: Theory
and Application changed to fit a more real world situation or removed from the program, as it was something
that would fit well in a philosophy program, but had very little to do with anything in the computer support
world or even in the real world for that mater.
You need to get a better teacher for emerging tech.
i think some of the classes were a complete waste of time emerging tech we learned about the kindle fire and
other old tablets. project analysis was another waste of time, we learned how to make easy projects more
complicated and Xxxx Xxxxxx is terrible. dont believe me? then ask other students or read reviews online
I really disliked the courses that just followed a curriculum out of a book. "Follow the bouncing ball" kind of
learning does not sit well with this program. A more interactive style learning style would help retain
information better.

Q6 - As a result of this program:
Q6_1 - I have learned effective communication skills.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q7 - Provide any comments you have on effective communication skills you
learned.
speech class is almost not needed when we are taking classes like training and development

Q8 - As a result of this program:
Q8_1 - I am able to apply mathematical concepts.
Answer

%

Strongly Disagree

0.00%

Disagree

Count

0.00%

Neither Agree nor Disagree

16.67%

1

Agree

33.33%

2

Strongly Agree

50.00%

3

100%

6

Total

Q9 - Provide any comments you have on mathematical concepts you
learned.
I have always had a problem with any form of complex math problems, this program may have helped some
but not in a recognizable way.

Q10 - As a result of this program: - I learned how to transfer social and natural
science theories into practical applications.
Answer

%

Strongly Disagree

0.00%

Disagree

Count

0.00%

Neither Agree nor Disagree

33.33%

2

Agree

33.33%

2

Strongly Agree

33.33%

2

100%

6

Total

Q11 - Provide any comments you have on transferring social and natural
science theories into practical applications.
Q12 - As a result of this program:
Q12_1 - I learned critical thinking skills.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

Count

0.00%

Agree

16.67%

1

Strongly Agree

83.33%

5

100%

6

Total

Q13 - Provide any comments you have on critical thinking skills you learned.

Q14 - As a result of this program:
Q14_1 - I have learned to use technology effectively.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q15 - Provide any comments you have on what you learned about using
technology effectively.
Q16 - As a result of this program: - I have learned to value myself and work
ethically with others in a diverse population.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

Count

0.00%

Agree

20.00%

1

Strongly Agree

80.00%

4

100%

5

Total

Q17 - Provide any comments you have on what you learned about valuing
yourself and working ethically with others in a diverse population.

Q18 - As a result of this program: - I am able to make decisions that
incorporate the importance of sustainability.

Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q19 - Provide any comments you have on what you learned about
incorporating the importance of sustainability in decisions you make.
Q21 - As a result of this program, I learned to:
Q21_2 - manage information technology hardware.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q22 - Provide any comments you have about learning this program
outcome.

Q23 - As a result of this program, I learned to:
Q23_1 - manage software.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q24 - Provide any comments you have about learning this program
outcome.
Q25 - As a result of this program, I learned to:
Q25_2 - support computer networks.
Answer

%

Strongly Disagree

0.00%

Disagree

Count

0.00%

Neither Agree nor Disagree

16.67%

1

Agree

16.67%

1

Strongly Agree

66.67%

4

100%

6

Total

Q26 - Provide any comments you have about learning this program
outcome.
I learned a lot but not as much as I would like. I would have liked to see a little more time spent on this subject,
especially with regard to administrative operations.
the cisco instructors know what they need to know there is no doubt about that but they lack teaching skills

Q27 - As a result of this program, I learned to:
Q27_2 - provide end user support.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q28 - Provide any comments you have about learning this program
outcome.
Xxxxx Xxxxxx is an excellent teacher with these skills.

Q29 - As a result of this program, I learned to:
Q29_2 - solve information technology problems.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

6

100%

6

Q30 - Provide any comments you have about learning this program
outcome.

Q31 - As a result of this program, I learned to:
Q31_3 - demonstrate customer service skills as an IT professional.
Answer

%

Strongly Disagree

0.00%

Disagree

0.00%

Neither Agree nor Disagree

0.00%

Agree

Count

0.00%

Strongly Agree
Total

100.00%

5

100%

5

Q32 - Provide any comments you have about learning this program
outcome.
Xxxxx Xxxxxxx is an excellent teacher with these skills.

Q33 - CONCLUSION Please use this space to share any other feedback,
comments, or suggestions about your experience at Western Technical
College.
I had a great time.
Xxxxx Xxxxxxx really goes above and beyond for their students and they really care about us. In my opinion
they were the best teacher that I worked with at WTC. They really made the program.
Love the course and has stemmed into wanting to continue education.