2017 Customer Service Representative Program Trends
Occupation Overview Emsi Q1 2017 Data Set April 2017 Western Technical College 400 Seventh Street La Crosse, Wisconsin 54601 608.785.9200 Emsi Q1 2017 Data Set | www.economicmodeling.com 1 Parameters Occupations Code Description 13-1131 Fundraisers 41-2022 Parts Salespersons 41-2031 Retail Salespersons 41-3021 Insurance Sales Agents 41-9022 Real Estate Sales Agents 41-9099 Sales and Related Workers, All Other 43-3071 Tellers 43-4051 Customer Service Representatives 43-4171 Receptionists and Information Clerks Regions Code Description 55011 Buffalo County, WI 55023 Crawford County, WI 55053 Jackson County, WI 55057 Juneau County, WI 55063 La Crosse County, WI 55081 Monroe County, WI 55121 Trempealeau County, WI 55123 Vernon County, WI Timeframe 2018 - 2022 Emsi Q1 2017 Data Set | www.economicmodeling.com 2 Datarun 2017.1 – Employees Emsi Q1 2017 Data Set | www.economicmodeling.com 3 Customer Service Representative 2017 (AED) in Western Technical College District SOC Description 13-1131 Fundraisers Parts Salespersons Retail Salespersons Insurance Sales Agents Real Estate Sales Agents Sales and Related Workers, All Other Tellers Customer Service Representatives Receptionists and Information Clerks 41-2022 41-2031 41-3021 41-9022 41-9099 43-3071 43-4051 43-4171 2018 Jobs 2022 Jobs 2018 2022 Change 2018 2022 % Change 2018 2022 Openings Annual Openings Median Hourly Earnings 43 45 2 5% <10 Insf. Data $21.21 297 308 11 4% 40 10 $15.38 4,157 4,235 78 2% 692 173 $9.77 346 340 (6) (2%) 39 10 $21.99 66 69 3 5% <10 Insf. Data $17.68 169 175 6 4% 16 4 $19.71 849 841 (8) (1%) 142 36 $11.69 2,155 2,204 49 2% 266 67 $14.33 718 748 30 4% 113 28 $11.74 8,801 8,965 164 2% 1,319 330 $12.21 Emsi Q1 2017 Data Set | www.economicmodeling.com 4 Occupation Summary for Customer Service Representative 2017 (AED) 8,666 1.9% $12.21/hr Jobs (2016) % Change (2018-2022) Median Hourly Earnings 12% below National average Nation: 3.6% Nation: $13.54/hr Growth 8,801 8,965 164 1.9% 2018 Jobs 2022 Jobs Change (2018-2022) % Change (2018-2022) 2018 Jobs 2022 Jobs Change % Change 43 45 2 5% Parts Salespersons (41-2022) 297 308 11 4% Retail Salespersons (41-2031) 4,157 4,235 78 2% 346 340 -6 -2% 66 69 3 5% Sales and Related Workers, All Other (41-9099) 169 175 6 4% Tellers (43-3071) 849 841 -8 -1% 2,155 2,204 49 2% 718 748 30 4% Occupation Fundraisers (13-1131) Insurance Sales Agents (41-3021) Real Estate Sales Agents (41-9022) Customer Service Representatives (43-4051) Receptionists and Information Clerks (43-4171) Percentile Earnings $10.10/hr $12.21/hr $15.53/hr 25th Percentile Earnings Median Earnings 75th Percentile Earnings Emsi Q1 2017 Data Set | www.economicmodeling.com 5 25th Percentile Earnings Median Earnings 75th Percentile Earnings Fundraisers (13-1131) $17.09 $21.21 $26.38 Parts Salespersons (41-2022) $11.80 $15.38 $18.58 Retail Salespersons (41-2031) $8.66 $9.77 $12.82 Insurance Sales Agents (41-3021) $16.49 $21.99 $31.50 Real Estate Sales Agents (41-9022) $12.03 $17.68 $27.26 Sales and Related Workers, All Other (41-9099) $14.10 $19.71 $24.79 Tellers (43-3071) $10.05 $11.69 $13.62 Customer Service Representatives (43-4051) $11.43 $14.33 $17.65 $9.18 $11.74 $14.14 Occupation Receptionists and Information Clerks (43-4171) Regional Trends Region 2018 Jobs 2022 Jobs Change % Change ● Region 8,801 8,965 164 1.9% ● Wisconsin 198,285 201,573 3,288 1.7% Emsi Q1 2017 Data Set | www.economicmodeling.com 6 Region ● 2018 Jobs 2022 Jobs Change % Change United States 10,169,546 10,535,209 365,663 3.6% Regional Breakdown County 2022 Jobs La Crosse County, WI 5,298 Monroe County, WI 987 Crawford County, WI 635 Trempealeau County, WI 561 Vernon County, WI 549 Occupation Gender Breakdown Gender 2016 Jobs 2016 Percent ● Males 3,160 36.5% ● Females 5,506 63.5% Occupation Age Breakdown Age 2016 Jobs 2016 Percent ● 14-18 393 4.5% ● 19-24 1,550 17.9% ● 25-34 1,827 21.1% ● 35-44 1,298 15.0% ● 45-54 1,552 17.9% ● 55-64 1,470 17.0% ● 65+ 575 6.6% Emsi Q1 2017 Data Set | www.economicmodeling.com 7 Age 2016 Jobs 2016 Percent Occupation Race/Ethnicity Breakdown Race/Ethnicity ● White ● 2016 Jobs 2016 Percent 8,162 94.2% Hispanic or Latino 162 1.9% ● Black or African American 129 1.5% ● Asian 128 1.5% ● Two or More Races 59 0.7% ● American Indian or Alaska Native 23 0.3% ● Native Hawaiian or Other Pacific Islander 1 0.0% Occupational Programs 5 0 327 Programs (2015) Completions (2015) Openings (2015) CIP Code Program Completions (2015) 51.0703 Health Unit Coordinator/Ward Clerk 0 52.0408 General Office Occupations and Clerical Services 0 52.1801 Sales, Distribution, and Marketing Operations, General 0 52.1803 Retailing and Retail Operations 0 52.9999 Business, Management, Marketing, and Related Support Services, Other 0 Industries Employing Customer Service Representative 2017 (AED) Occupation Group Jobs in Industry (2016) Industry Warehouse Clubs and Supercenters % of Occupation Group in Industry (2016) % of Total Jobs in Industry (2016) 649 7.5% 29.5% Emsi Q1 2017 Data Set | www.economicmodeling.com 8 Race/Ethnicity 2016 Jobs 2016 Percent Commercial Banking 606 7.0% 43.3% Discount Department Stores 403 4.7% 46.3% Credit Unions 362 4.2% 41.2% Insurance Agencies and Brokerages 352 4.1% 54.8% Appendix A - Data Sources and Calculations Location Quotient Location quotient (LQ) is a way of quantifying how concentrated a particular industry, cluster, occupation, or demographic group is in a region as compared to the nation. It can reveal what makes a particular region unique in comparison to the national average. Occupation Data Emsi occupation employment data are based on final Emsi industry data and final Emsi staffing patterns. Wage estimates are based on Occupational Employment Statistics (QCEW and Non-QCEW Employees classes of worker) and the American Community Survey (Self-Employed and Extended Proprietors). Occupational wage estimates also affected by county-level Emsi earnings by industry. Completers Data The completers data in this report is taken directly from the national IPEDS database published by the U.S. Department of Education's National Center for Education Statistics. Institution Data The institution data in this report is taken directly from the national IPEDS database published by the U.S. Department of Education's National Center for Education Statistics. State Data Sources This report uses state data from the following agencies: Illinois Department of Employment Security, Employment Projections; Iowa Workforce Development; Michigan Department of Labor and Economic Growth, Bureau of Labor Market Information and Strategic Initiatives; Minnesota Department of Employment and Economic Development; Wisconsin Department of Workforce Development, Bureau of Workforce Information Emsi Q1 2017 Data Set | www.economicmodeling.com 9
