2017 Customer Service Representative Program Trends

2017 Customer Service Representative Program Trends








Occupation Overview
Emsi Q1 2017 Data Set
April 2017

Western Technical College

400 Seventh Street
La Crosse, Wisconsin 54601
608.785.9200

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Parameters
Occupations
Code

Description

13-1131

Fundraisers

41-2022

Parts Salespersons

41-2031

Retail Salespersons

41-3021

Insurance Sales Agents

41-9022

Real Estate Sales Agents

41-9099

Sales and Related Workers, All Other

43-3071

Tellers

43-4051

Customer Service Representatives

43-4171

Receptionists and Information Clerks

Regions
Code

Description

55011

Buffalo County, WI

55023

Crawford County, WI

55053

Jackson County, WI

55057

Juneau County, WI

55063

La Crosse County, WI

55081

Monroe County, WI

55121

Trempealeau County, WI

55123

Vernon County, WI

Timeframe
2018 - 2022

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Datarun
2017.1 – Employees

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Customer Service Representative 2017 (AED) in Western Technical College District
SOC

Description

13-1131

Fundraisers
Parts
Salespersons
Retail
Salespersons
Insurance Sales
Agents
Real Estate
Sales Agents
Sales and
Related
Workers, All
Other
Tellers
Customer
Service
Representatives
Receptionists
and Information
Clerks

41-2022
41-2031
41-3021
41-9022

41-9099
43-3071
43-4051

43-4171

2018
Jobs

2022
Jobs

2018 2022
Change

2018 2022 %
Change

2018 2022
Openings

Annual
Openings

Median
Hourly
Earnings

43

45

2

5%

<10

Insf. Data

$21.21

297

308

11

4%

40

10

$15.38

4,157

4,235

78

2%

692

173

$9.77

346

340

(6)

(2%)

39

10

$21.99

66

69

3

5%

<10

Insf. Data

$17.68

169

175

6

4%

16

4

$19.71

849

841

(8)

(1%)

142

36

$11.69

2,155

2,204

49

2%

266

67

$14.33

718

748

30

4%

113

28

$11.74

8,801

8,965

164

2%

1,319

330

$12.21

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Occupation Summary for Customer Service Representative 2017
(AED)

8,666

1.9%

$12.21/hr

Jobs (2016)

% Change (2018-2022)

Median Hourly Earnings

12% below National average

Nation: 3.6%

Nation: $13.54/hr

Growth

8,801

8,965

164

1.9%

2018 Jobs

2022 Jobs

Change (2018-2022)

% Change (2018-2022)

2018 Jobs

2022 Jobs

Change

% Change

43

45

2

5%

Parts Salespersons
(41-2022)

297

308

11

4%

Retail Salespersons
(41-2031)

4,157

4,235

78

2%

346

340

-6

-2%

66

69

3

5%

Sales and Related Workers,
All Other (41-9099)

169

175

6

4%

Tellers (43-3071)

849

841

-8

-1%

2,155

2,204

49

2%

718

748

30

4%

Occupation
Fundraisers (13-1131)

Insurance Sales Agents
(41-3021)
Real Estate Sales Agents
(41-9022)

Customer Service
Representatives (43-4051)
Receptionists and
Information Clerks (43-4171)

Percentile Earnings

$10.10/hr

$12.21/hr

$15.53/hr

25th Percentile Earnings

Median Earnings

75th Percentile Earnings

Emsi Q1 2017 Data Set | www.economicmodeling.com

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25th Percentile
Earnings

Median Earnings

75th Percentile
Earnings

Fundraisers (13-1131)

$17.09

$21.21

$26.38

Parts Salespersons (41-2022)

$11.80

$15.38

$18.58

Retail Salespersons (41-2031)

$8.66

$9.77

$12.82

Insurance Sales Agents
(41-3021)

$16.49

$21.99

$31.50

Real Estate Sales Agents
(41-9022)

$12.03

$17.68

$27.26

Sales and Related Workers, All
Other (41-9099)

$14.10

$19.71

$24.79

Tellers (43-3071)

$10.05

$11.69

$13.62

Customer Service
Representatives (43-4051)

$11.43

$14.33

$17.65

$9.18

$11.74

$14.14

Occupation

Receptionists and Information
Clerks (43-4171)

Regional Trends

Region

2018 Jobs

2022 Jobs

Change

% Change

●

Region

8,801

8,965

164

1.9%

●

Wisconsin

198,285

201,573

3,288

1.7%

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Region
●

2018 Jobs

2022 Jobs

Change

% Change

United States

10,169,546

10,535,209

365,663

3.6%

Regional Breakdown
County

2022 Jobs

La Crosse County, WI

5,298

Monroe County, WI

987

Crawford County, WI

635

Trempealeau County, WI

561

Vernon County, WI

549

Occupation Gender Breakdown

Gender

2016 Jobs 2016 Percent

●

Males

3,160

36.5%

●

Females

5,506

63.5%

Occupation Age Breakdown

Age

2016 Jobs 2016 Percent

●

14-18

393

4.5%

●

19-24

1,550

17.9%

●

25-34

1,827

21.1%

●

35-44

1,298

15.0%

●

45-54

1,552

17.9%

●

55-64

1,470

17.0%

●

65+

575

6.6%

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Age

2016 Jobs 2016 Percent

Occupation Race/Ethnicity Breakdown

Race/Ethnicity
●

White

●

2016 Jobs 2016 Percent
8,162

94.2%

Hispanic or Latino

162

1.9%

●

Black or African American

129

1.5%

●

Asian

128

1.5%

●

Two or More Races

59

0.7%

●

American Indian or Alaska Native

23

0.3%

●

Native Hawaiian or Other Pacific Islander

1

0.0%

Occupational Programs

5

0

327

Programs (2015)

Completions (2015)

Openings (2015)

CIP Code

Program

Completions (2015)

51.0703

Health Unit Coordinator/Ward Clerk

0

52.0408

General Office Occupations and Clerical
Services

0

52.1801

Sales, Distribution, and Marketing Operations,
General

0

52.1803

Retailing and Retail Operations

0

52.9999

Business, Management, Marketing, and
Related Support Services, Other

0

Industries Employing Customer Service Representative 2017 (AED)
Occupation
Group Jobs
in Industry
(2016)

Industry

Warehouse Clubs and Supercenters

% of
Occupation
Group in
Industry
(2016)

% of Total
Jobs in
Industry
(2016)

649

7.5%

29.5%

Emsi Q1 2017 Data Set | www.economicmodeling.com

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Race/Ethnicity

2016 Jobs 2016 Percent

Commercial Banking

606

7.0%

43.3%

Discount Department Stores

403

4.7%

46.3%

Credit Unions

362

4.2%

41.2%

Insurance Agencies and Brokerages

352

4.1%

54.8%

Appendix A - Data Sources and
Calculations
Location Quotient
Location quotient (LQ) is a way of quantifying how concentrated a particular industry, cluster, occupation, or
demographic group is in a region as compared to the nation. It can reveal what makes a particular region unique
in comparison to the national average.

Occupation Data
Emsi occupation employment data are based on final Emsi industry data and final Emsi staffing patterns. Wage
estimates are based on Occupational Employment Statistics (QCEW and Non-QCEW Employees classes of
worker) and the American Community Survey (Self-Employed and Extended Proprietors). Occupational wage
estimates also affected by county-level Emsi earnings by industry.

Completers Data
The completers data in this report is taken directly from the national IPEDS database published by the U.S.
Department of Education's National Center for Education Statistics.

Institution Data
The institution data in this report is taken directly from the national IPEDS database published by the U.S.
Department of Education's National Center for Education Statistics.

State Data Sources
This report uses state data from the following agencies: Illinois Department of Employment Security,
Employment Projections; Iowa Workforce Development; Michigan Department of Labor and Economic Growth,
Bureau of Labor Market Information and Strategic Initiatives; Minnesota Department of Employment and
Economic Development; Wisconsin Department of Workforce Development, Bureau of Workforce Information

Emsi Q1 2017 Data Set | www.economicmodeling.com

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