2017 Spring IT Network Systems Administrator Student SLO Assessmwnt Survey

2017 Spring IT Network Systems Administrator Student SLO Assessmwnt Survey








IT Network Systems Admin Spring 2017 Student SLO
Report
Spring 2017 - IT Network Systems Administration
July 28th 2017, 9:44 am MDT

Q3 - What did you like about this program?
I think the strongest aspect of this program is the instructors that teach it. The three core instructors (XXXXX
XXXXX, XXXXX XXXXX and XXXXX XXXXX) have valuable work experience, and most importantly, care about their
students. They deliver a well laid out class experience that is inclusive and fosters learning. Another aspect I liked
was the open-ended nature of the last semester. I was given choices on practical projects which introduced me to
a lot of new concepts. This kind of individual work is a good transition into a real administration job.
It was nice to have a learning experience where I didn't have to rely on a book. There was guidance, but the
answers weren't given. There was the necessity to do research.
lots of labs
We do a lot of labs. The labs are very different from each others.
This program wasn't enjoyable at all, but that was because of my lack of understanding the material. Favorite
instructor was XXXXX. Least favorite was XXXXX. XXXXX was right in between.
The professors where great. They were knowledgeable about the specific topics they taught.
The flexibility around doing the labs. Was not rushed to do labs I had no experiences with.
I very much enjoyed the freedom we were given, as far as resources and time goes. I think the variety of operating
systems and technologies proves beneficial as we are exposed to many things we may encounter in the field. I like
the lab-based work, as it encourages us to solve problems by ourselves as well as where to look for help (RTM,
forums, etc). The Cisco NetAcademy alone is very comprehensive, hands on, and resourceful. And how could I
forget VMware. With VMware, the capabilities are virtually endless (no pun intended).
The program provides in depth knowledge of IT administration. The instructors are well versed in the subjects
they teach and provide excellent instruction for students seeking IT careers.
When I came into the program I felt fairly unaware of what was going on in class, but not long after being in the
program I felt that I was at around the same level of knowledge as my classmates. I felt it was a good program to
be in.

Q4 - What would you change about this program?
Some of the changes I would make to the program have already been implemented for the next semester. This
included changing the Database Concepts class to something a Network Administrator would see on a day-to-day
basis (now students take Database Administration). One change I would like to see implemented would be a
larger focus on programming/scripting. There is a Scripting/Automation class already, but it's only a brief overview
of an aspect of administration that, on a national scope, appears to be trending more towards automating
everyday work. I think adding at least another class of scripting would be very beneficial to students. While
PowerShell and CMD were quickly covered, I think adding more time with Linux Shell scripting would make
students more comfortable as a follow-up to Linux Administration 1.
I don't think that there is anything that I would change.
more linux and database class needs to be more network focused not how to use access
Everything is great about this program.
I think there should be options for different learning styles. For example, if you like figuring things out on your
own, assignments and projects should reflect this. If you learn better by repetition and guidance, there should be
those options as well.
Rework they courses up a bit. I feel all the project base classes should be together and power point oriented
classes should be in the same semester.
Nothing at he moment.
I think small quizzes in each class would make it so that students retain knowledge better, rather than just
googling the answer when necessary or asking someone else. Doing this I think would embed this knowledge into
our minds better, making us that much "snappier" and effective. I would also encourage instructors to maybe
have more slideshows/presentations on certain topics, with graphics and definitions, all while talking aloud to
students and allowing students to chime in or call on students. I think it would improve the student's likeliness of
finding jobs if we were to create a certification path, and to follow through with that path. Starting first term,
determine what interests the student (networking, security, hardware, programming, etc), then have the student
write up a two-year plan with goals at each semester or every 6 months. Obviously WTC cannot advertise
certifications for other companies, but if the student finds and decides upon a certification themselves, then
maybe WTC can implement an incentive program if the student follows through with their goals. Lastly, having
the teacher work on the overhead while the students work could be a great learning experience, as it is a firsthand experience happening right in front of the students. And in doing this, it would encourage students to attend
class and really familiarize themselves with different interfaces, commands, etc. I might also recommend
instructors taking snapshots in VMware periodically or by class period, to avoid complications and to help
students that are faced with difficult technical complications.
The program is very geared toward administrative IT. It is very hard to land an administrator job without work
experience.
In the last semester, I feel that it should be a full on lab experience to enhance what we learned, and virtualization
felt like a 2nd semester or 1st semester class.

Q6 - As a result of this program: I have learned effective communication skills.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

30.00%

3

4

Agree

30.00%

3

5

Strongly Agree

40.00%

4

Total

100%

10

Q7 - Provide any comments you have on effective communication skills you learned.
A lot of the coursework involves being put into random groups and working with others. I think this helped me in
my communication skills, and along with several classes that involved giving speeches, I feel more confident in my
ability to speak in front of others.
I've learned through life lessons.
I learned that soft skills are just as important or more important than other skills when it comes to finding a job.
I've learned a lot about communicating about how things work, and how to possibly interpret them to someone
who may not be tech-savvy. Also in group projects, it is necessary sometimes to ask your peers questions, and in
turn answer or solve any questions that they may have.
Most of my communication skills were learned before the program. The Technical Reporting and other English
classes required were more a burden than anything else.

Q8 - As a result of this program: I am able to apply mathematical concepts.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

20.00%

2

4

Agree

50.00%

5

5

Strongly Agree

30.00%

3

Total

100%

10

Q9 - Provide any comments you have on mathematical concepts you learned.
I haven't been in high school for about 8 years now and the mathematical course was more of a great refresher
for me.
Not much mathematical concepts in this program, besides subnets and their masks, and maybe parity/striping
concepts...
Math with Business Apps was unnecessary. It seemed like the course was geared toward freshman high school
students or below.

Q10 - As a result of this program: I learned how to transfer social and natural science
theories into practical applications.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

50.00%

5

4

Agree

40.00%

4

5

Strongly Agree

10.00%

1

Total

100%

10

Q11 - Provide any comments you have on transferring social and natural science theories
into practical applications.
n/a

Q12 - As a result of this program: I learned critical thinking skills.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

0.00%

0

4

Agree

40.00%

4

5

Strongly Agree

60.00%

6

Total

100%

10

Q13 - Provide any comments you have on critical thinking skills you learned.
This program was an absolute gauntlet of critical-thinking. I have learned how to sequentially troubleshoot
something (if not this, then this), browse forums of people having similar problems and to apply their knowledge
to one's own scenario. Specifically, the later projects in the last two semesters were more or less just assigned
without specific or step-by-step instructions. Which in turn made us ride the IT bike without training wheels.
This is a necessity to the program.

Q14 - As a result of this program: I have learned to use technology effectively.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

0.00%

0

4

Agree

10.00%

1

5

Strongly Agree

90.00%

9

Total

100%

10

Q15 - Provide any comments you have on what you learned about using technology
effectively.
The IT Hardware/Software course and the following courses have made me very comfortable with using
technology.
I really did not have the resources financially to work with technology like I do here at Western. So being able to
tinker with and configure hardware components have been a huge staple of my knowledge from this program.

Q16 - As a result of this program: I have learned to value myself and work ethically with
others in a diverse population.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

10.00%

1

4

Agree

30.00%

3

5

Strongly Agree

60.00%

6

Total

100%

10

Q17 - Provide any comments you have on what you learned about valuing yourself and
working ethically with others in a diverse population.
I already had these skills
"With great power comes great responsibility..." This sums it up pretty well. In IT, you are exposed to potentially
very personal documents which may be financial, social, or emotional assets to the end user. As an IT
professional, I have learned how these powers can be taken advantage of, and adversely how vulnerable I may be
to outside viewers. It is with these bits of information that I pride myself on the responsibilities I may carry at a
given point. In my current job, I have keylogging abilities to every end user and computer on our network, which I
could use maliciously. But I do not, for it is utterly and completely wrong, not to mention illegal too.

Q18 - As a result of this program: I am able to make decisions that incorporate the
importance of sustainability.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

20.00%

2

4

Agree

20.00%

2

5

Strongly Agree

60.00%

6

Total

100%

10

Q19 - Provide any comments you have on what you learned about incorporating the
importance of sustainability in decisions you make.

Q21 - As a result of this program, I learned to: configure and administer network
operating systems.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

10.00%

1

3

Neither Agree nor Disagree

0.00%

0

4

Agree

20.00%

2

5

Strongly Agree

70.00%

7

Total

100%

10

Q22 - Provide any comments you have about learning this program outcome.
I wouldn't know what to do if I was given a project to demonstrate this.

Q23 - As a result of this program, I learned to: design and administer network
infrastructure.
#

Answer

%

Count

1

Strongly Disagree

10.00%

1

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

10.00%

1

4

Agree

30.00%

3

5

Strongly Agree

50.00%

5

Total

100%

10

Q24 - Provide any comments you have about learning this program outcome.
See previous answer

Q25 - As a result of this program, I learned to: protect network and system against
intrusion.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

10.00%

1

4

Agree

50.00%

5

5

Strongly Agree

40.00%

4

Total

100%

10

Q26 - Provide any comments you have about learning this program outcome.
I learned some concepts, but would probably need to do research if I were to implement anything.

Q27 - As a result of this program, I learned to: support and train end users regarding
hardware and software issues.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

10.00%

1

4

Agree

50.00%

5

5

Strongly Agree

40.00%

4

Total

100%

10

Q28 - Provide any comments you have about learning this program outcome.
This is probably as comfortable as I can say I learned about the program

Q29 - As a result of this program, I learned to: develop and maintain system
documentation, baseline data, and business continuity plans.
#

Answer

%

Count

1

Strongly Disagree

10.00%

1

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

0.00%

0

4

Agree

50.00%

5

5

Strongly Agree

40.00%

4

Total

100%

10

Q30 - Provide any comments you have about learning this program outcome.
I'm trying to figure out what all that means...

Q31 - As a result of this program, I learned to: coordinate and manage IT projects and
assets in a business environment.
#

Answer

%

Count

1

Strongly Disagree

10.00%

1

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

0.00%

0

4

Agree

50.00%

5

5

Strongly Agree

40.00%

4

Total

100%

10

Q32 - Provide any comments you have about learning this program outcome.
Would not be comfortable anywhere near those tasks.

Q33 - As a result of this program, I learned to: demonstrate a strong work ethic, utilize
time management skills, display initiative and work cooperatively as part of an effective
team.
#

Answer

%

Count

1

Strongly Disagree

0.00%

0

2

Disagree

0.00%

0

3

Neither Agree nor Disagree

0.00%

0

4

Agree

40.00%

4

5

Strongly Agree

60.00%

6

Total

100%

10

Q34 - Provide any comments you have about learning this program outcome.
This I definitely got better at.

Q35 - CONCLUSION Please use this space to share any other feedback, comments, or
suggestions about your experience at Western Technical College.
I think this is one of the best programs at Western. I have personally seen the success that its graduates have
earned, and I am very happy with my choice of Network System Administration
The instructors and courses help me to get what I should know.
Overall a good experience. I feel like I picked the wrong program for myself, my first degree was more enjoyable.
I enjoyed my time I spent at WTC. The staff is friendly and the schedule for classes were manageable. I would
recommend WTC to everyone.
My experience here overall has been fantastic. The only thing I may consider is to better monitor the staff
regarding their efforts to the class they are teaching. I've noticed more than a few times instructors simply
showing up and not putting in much of an effort at all. "Read the chapter, do the questions, do the book labs..." is
not an acceptable form of teaching if we are paying thousands of dollars to attend. I can do all of those things at
home, and giving assignments does NOT require much effort. With that being said, if a teacher is to just assign
book assignments, they should follow-up on what is SPECIFICALLY being learned in the material, instead of
reciting a study guide.
Scot and Cory are awesome instructors and made the program fun and interesting.
I felt like some of the cans of the tea in the Union Market were over priced.