2017 MAR Office Support Specialist Program Trends

2017 MAR Office Support Specialist Program Trends








Occupation Overview
Emsi Q1 2017 Data Set
March 2017

Western Technical College

400 Seventh Street
La Crosse, Wisconsin 54601
608.785.9200

Emsi Q1 2017 Data Set | www.economicmodeling.com

1

Parameters
Occupations
12 items selected. See Appendix A for details.

Regions
Code

Description

55011

Buffalo County, WI

55023

Crawford County, WI

55053

Jackson County, WI

55057

Juneau County, WI

55063

La Crosse County, WI

55081

Monroe County, WI

55121

Trempealeau County, WI

55123

Vernon County, WI

Timeframe
2018 - 2022

Datarun
2017.1 – Employees

Emsi Q1 2017 Data Set | www.economicmodeling.com

2

Office Support Specialist 2017 (AED) in Western Technical College District
2018 2018 2018 2018
2022
SOC
Description
2022 2022 %
2022
Jobs
Jobs
Change Change Openings

43-2011

43-2021
43-4051
43-4071
43-4121

Switchboard
Operators,
Including
Answering
Service
Telephone
Operators
Customer
Service
Representatives
File Clerks
Library
Assistants,
Clerical

Annual
Openings

Median
Hourly
Earnings

62

54

(8)

(13%)

<10

Insf. Data

$11.84

<10

<10

Insf.
Data

Insf.
Data

<10

Insf. Data

Insf.
Data

2,155

2,204

49

2%

266

67

$14.33

79

79

0

0%

<10

Insf. Data

$13.26

186

184

(2)

(1%)

25

6

$11.62

43-4171

Receptionists
and Information
Clerks

718

748

30

4%

113

28

$11.74

43-6014

Secretaries and
Administrative
Assistants,
Except Legal,
Medical, and
Executive

1,472

1,524

52

4%

121

30

$15.99

34

33

(1)

(3%)

<10

Insf. Data

$18.80

126

128

2

2%

<10

Insf. Data

$12.97

42

41

(1)

(2%)

<10

Insf. Data

$17.47

4,503

4,561

58

1%

466

117

$14.29

244

248

4

2%

33

8

$15.07

9,628

9,811

183

2%

1,047

262

$14.32

43-9011
43-9021
43-9022
43-9061

43-9199

Computer
Operators
Data Entry
Keyers
Word
Processors and
Typists
Office Clerks,
General
Office and
Administrative
Support
Workers, All
Other

Emsi Q1 2017 Data Set | www.economicmodeling.com

3

Occupation Summary for Office Support Specialist 2015 (AED)

9,440

1.9%

$14.32/hr

Jobs (2016)

% Change (2018-2022)

Median Hourly Earnings

12% below National average

Nation: 3.1%

Nation: $15.19/hr

Growth

9,628

9,811

183

1.9%

2018 Jobs

2022 Jobs

Change (2018-2022)

% Change (2018-2022)

Occupation

2018 Jobs

2022 Jobs

Change

% Change

62

54

-8

-13%

7

5

-2

-29%

2,155

2,204

49

2%

79

79

0

0%

Library Assistants, Clerical
(43-4121)

186

184

-2

-1%

Receptionists and
Information Clerks (43-4171)

718

748

30

4%

1,472

1,524

52

4%

34

33

-1

-3%

126

128

2

2%

Word Processors and
Typists (43-9022)

42

41

-1

-2%

Office Clerks, General
(43-9061)

4,503

4,561

58

1%

244

248

4

2%

Switchboard Operators,
Including Answering Service
(43-2011)
Telephone Operators
(43-2021)
Customer Service
Representatives (43-4051)
File Clerks (43-4071)

Secretaries and
Administrative Assistants,
Except Legal, Medical, and
Executive (43-6014)
Computer Operators
(43-9011)
Data Entry Keyers (43-9021)

Office and Administrative
Support Workers, All Other
(43-9199)

Percentile Earnings
Emsi Q1 2017 Data Set | www.economicmodeling.com

4

Occupation

2018 Jobs

2022 Jobs

Change

% Change

$11.42/hr

$14.32/hr

$17.29/hr

25th Percentile Earnings

Median Earnings

75th Percentile Earnings

25th Percentile
Earnings

Median Earnings

75th Percentile
Earnings

Switchboard Operators, Including
Answering Service (43-2011)

$10.12

$11.84

$14.16

Telephone Operators (43-2021)

$10.82

$13.71

$17.27

Customer Service
Representatives (43-4051)

$11.43

$14.33

$17.65

File Clerks (43-4071)

$10.35

$13.26

$16.21

Library Assistants, Clerical
(43-4121)

$10.03

$11.62

$13.25

$9.18

$11.74

$14.14

Secretaries and Administrative
Assistants, Except Legal,
Medical, and Executive (43-6014)

$13.50

$15.99

$18.40

Computer Operators (43-9011)

$15.18

$18.80

$23.21

Data Entry Keyers (43-9021)

$11.29

$12.97

$15.41

Word Processors and Typists
(43-9022)

$15.07

$17.47

$19.88

Office Clerks, General (43-9061)

$11.12

$14.29

$17.42

Office and Administrative Support
Workers, All Other (43-9199)

$11.69

$15.07

$18.00

Occupation

Receptionists and Information
Clerks (43-4171)

Regional Trends

Emsi Q1 2017 Data Set | www.economicmodeling.com

5

Region

2018 Jobs

2022 Jobs

Change

% Change

●

Region

9,628

9,811

183

1.9%

●

State

218,217

220,842

2,625

1.2%

●

Nation

11,058,613

11,397,101

338,488

3.1%

Regional Breakdown
County

2022 Jobs

La Crosse County, WI

5,142

Monroe County, WI

1,197

Trempealeau County, WI

951

Vernon County, WI

616

Crawford County, WI

559

Occupation Gender Breakdown

Gender

2016 Jobs 2016 Percent

●

Males

1,640

17.4%

●

Females

7,800

82.6%

Occupation Age Breakdown

Emsi Q1 2017 Data Set | www.economicmodeling.com

6

Age

2016 Jobs 2016 Percent

●

14-18

157

1.7%

●

19-24

1,173

12.4%

●

25-34

1,875

19.9%

●

35-44

1,636

17.3%

●

45-54

2,066

21.9%

●

55-64

1,965

20.8%

●

65+

568

6.0%

Occupation Race/Ethnicity Breakdown

Race/Ethnicity
●

White

●

2016 Jobs 2016 Percent
8,610

91.2%

Hispanic or Latino

233

2.5%

●

Black or African American

214

2.3%

●

Asian

213

2.3%

●

Two or More Races

92

1.0%

●

American Indian or Alaska Native

76

0.8%

●

Native Hawaiian or Other Pacific Islander

2

0.0%

Occupational Programs

7

30

237

Programs (2015)

Completions (2015)

Openings (2015)

CIP Code

Program

52.0401

Administrative Assistant and Secretarial
Science, General

17

52.0407

Business/Office Automation/Technology/Data
Entry

13

10.0305

Graphic and Printing Equipment Operator,
General Production

0

11.0301

Data Processing and Data Processing
Technology/Technician

0

Emsi Q1 2017 Data Set | www.economicmodeling.com

Completions (2015)

7

Race/Ethnicity

2016 Jobs 2016 Percent
Data Entry/Microcomputer Applications,
General

11.0601

0

Industries Employing Office Support Specialist 2015 (AED)
Occupation
Group Jobs
in Industry
(2016)

% of
Occupation
Group in
Industry
(2016)

% of Total
Jobs in
Industry
(2016)

Local Government, Excluding Education and Hospitals

783

8.3%

9.5%

Colleges, Universities, and Professional Schools (Local
Government)

388

4.1%

22.3%

General Medical and Surgical Hospitals

318

3.4%

3.3%

Offices of Physicians (except Mental Health Specialists)

304

3.2%

14.3%

Religious Organizations

266

2.8%

15.5%

Industry

Appendix A - Occupations
Code

Description

43-2011

Switchboard Operators, Including Answering Service

43-2021

Telephone Operators

43-4051

Customer Service Representatives

43-4071

File Clerks

43-4121

Library Assistants, Clerical

43-4171

Receptionists and Information Clerks

43-6014

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

43-9011

Computer Operators

43-9021

Data Entry Keyers

43-9022

Word Processors and Typists

43-9061

Office Clerks, General

43-9199

Office and Administrative Support Workers, All Other

Emsi Q1 2017 Data Set | www.economicmodeling.com

8

Appendix B - Data Sources and
Calculations
Location Quotient
Location quotient (LQ) is a way of quantifying how concentrated a particular industry, cluster, occupation, or
demographic group is in a region as compared to the nation. It can reveal what makes a particular region unique
in comparison to the national average.

Occupation Data
Emsi occupation employment data are based on final Emsi industry data and final Emsi staffing patterns. Wage
estimates are based on Occupational Employment Statistics (QCEW and Non-QCEW Employees classes of
worker) and the American Community Survey (Self-Employed and Extended Proprietors). Occupational wage
estimates also affected by county-level Emsi earnings by industry.

Completers Data
The completers data in this report is taken directly from the national IPEDS database published by the U.S.
Department of Education's National Center for Education Statistics.

Institution Data
The institution data in this report is taken directly from the national IPEDS database published by the U.S.
Department of Education's National Center for Education Statistics.

State Data Sources
This report uses state data from the following agencies: Illinois Department of Employment Security,
Employment Projections; Iowa Workforce Development; Michigan Department of Labor and Economic Growth,
Bureau of Labor Market Information and Strategic Initiatives; Minnesota Department of Employment and
Economic Development; Wisconsin Department of Workforce Development, Bureau of Workforce Information

Emsi Q1 2017 Data Set | www.economicmodeling.com

9