2015 Spring Office Support Specialist Student SLO Assessment Survey

2015 Spring Office Support Specialist Student SLO Assessment Survey

Student Learning Outcome Assessment
Office Support Specialist
Spring 2015

Published: 04/29/2015

Table of Contents

Overall Experience…………………………………………………………........1
Instructions Provided:
“Use this section to identify things you liked, things you would change, and to
communicate any other comments about your overall experience in the
program. If you have feedback about the instruction or anything else related to
the overall program, please address that in one of these questions.”

Core Abilities……………………………………………………………………...2
Instructions Provided:
“This section addresses the college core abilities. The core abilities are overall
skills that all graduates should acquire during their experience at Western. Focus
on yourself in this section.”

Program Outcomes………………………………………………………………6
Instructions Provided:
“This section addresses the specific outcomes for your program. Please focus on
yourself in this section.”

Conclusion………………………………………………………………………..9
Instructions Provided:
“Please use this space to share any other feedback, comments, or suggestions
about your experience at Western Technical College.”

OVERALL EXPERIENCE
1. What did you like about this program?
Text Response
The computer classes and teachers are great.
I liked the teachers, all the stuff that I learned and the friends I made.
Absolutely loved Kim. I liked that most of the classes were offered during the day which worked
well when my son was in school.
I really liked the structure of the classes, that all the classes were during the day so I could still
work at my job in the evening, and also how there was so much student involvement.
I think the program has a great layout. I like that the instructors focus on things that are going to
be helpful in the work place.
I liked everything about this program. Everything is useful information and things that we will
use on the job. Gail does a great job teaching.
I learned so much about computers and proper grammar. I feel more confident in my writing and
communication skills and my ability to utilize computer software on the job.
Classmates were super friendly. We had fun together in class. The instructor and students
came together like one big family.
I liked all the hands on work and work related directly to on the job skills
I enjoyed the variety of things taught.
The instructor and my classmates!!
I think the program served me well with core learning. At times, as an older student, things went
very quickly, but I was exposed to and learned a lot of new technology. The instructor was
extremely helpful and encouraging.
I liked that it challenged me and what it taught me was great.
I liked that it was all beginner work to learn.
Statistic
Total Responses

May 18, 2015

Value
14

1

2. What would you change about this program?
Text Response
Have classes be done by 3pm.
There wasn't really nothing I would change.
The only thing I can think of to change about this program is maybe more face to face classes. I
don't mind the blended classes but it would be nice to have the option for face to face classes.
I think the transcription should be done in the beginning of Advanced Word instead of at the
end. I feel it helps us build up our typing skills for the timed typing.
I would change nothing about this program. We
It seemed like some of the students had no idea what was going on even in the last week of
class were confused on how to do simple tasks. Maybe a entry test, or if someone hasn't been
in school for a long time they should have to take a beginner computer class.
Nothing.
I would change the words per minute typing requirement
I would change the amount of homework. I realize that it is nessasary in order to retain all the
information taught in a belnded program, however, maybe some of it can be bigger assignments
worth more points, instead of so much busy work.
For me, I would have liked a little more class time for assignments, but I understand the blended
class format doesn't allow for that. Again, the instructor was very accessable for help, which not
all students took adavantage of.
I would change is the work load with taking so many classes some times I would get a little over
welmed with every thing that needed to be done.
No having excel and access.
Statistic
Total Responses

Value
12

CORE ABILITIES
3. As a result of this program:
Question
I have learned
effective
communication
skills.

May 18, 2015

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

5

9

14

2

4. Provide any comments you have on effective
communication skills you learned.
Text Response
I am now very comfortable talking in front of the class and I haven't even taken speech class
yet.
I learned a lot of different skills for communication, such as, listening skills, telephone etiquette,
and dining etiquette.
The Quality Customer Service class helped me with me current job as a bartender. My overall
job performance has improved because of this program.
I'm more comfortable talking in front of people.
I like the group work we have done that involved using technology
Statistic
Total Responses

Value
5

5. As a result of this program:
Question

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

1

8

5

14

I am able to
apply
mathematical
concepts.

6. Provide any comments you have on mathematical
concepts you learned.
Text Response
I still have to take the business math class this Summer but, I took Basic Math and learned
things that I has forgotten from high school. It was a good refresher.
The most recent chapter on loans has helped learn how to calculate rates and principals.
I like the real life math concepts we learned such as mortgage calculations
Statistic
Total Responses

May 18, 2015

Value
3

3

7. As a result of this program:
Question

Strongly
Disagree

0

I learned
how to
transfer
social and
natural
science
theories into
practical
applications.

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

3

6

5

14

8. Provide any comments you have on transferring social
and natural science theories into practical applications.
Text Response
No comment.
I'm more aware of human behavior and how to respond to it.
Statistic
Total Responses

Value
2

9. As a result of this program:
Question

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

I learned
critical
thinking
skills.

0

0

0

5

9

14

10. Provide any comments you have on critical thinking
skills you learned.
Text Response
The 5 C's.
This program has helped me learn how to better handle myself in stressful situations.
Statistic
Total Responses

May 18, 2015

Value
2

4

11. As a result of this program:
Question

Strongly
Disagree

0

I have
learned to
use
technology
effectively.

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

5

8

13

12. Provide any comments you have on what you learned
about using technology effectively.
Text Response
I feel a lot more comfortable with using certain computer programs and feel that I am able to
use the programs effectively.
I feel like I can teach other people on certain software programs.
Statistic
Total Responses

Value
2

13. As a result of this program:
Question

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

4

10

14

I have
learned to
value
myself and
work
ethically
with others
in a diverse
population.

14. Provide any comments you have on what you learned
about valuing yourself and working ethically with others in a
diverse population.
Text Response
I feel like I learned a lot in this section of the program.
Statistic
Total Responses

May 18, 2015

Value
1

5

15. As a result of this program:
Question

0

I am able to
make
decisions
that
incorporate
the
importance
of
sustainability.

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

Strongly
Disagree

0

8

6

14

16. Provide any comments you have on what you learned
about incorporating the importance of sustainability in
decisions you make.
Text Response
I learned how to solve a situation with a customer so I don't always have to call on the Manager.
Statistic
Total Responses

Value
1

PROGRAM OUTCOMES
17. As a result of this program, I learned to:
Question
demonstrate
effective
workplace
communicationns.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

5

9

14

18. Provide any comments you have about learning this
program outcome.
Text Response
I feel I already knew a lot about this but realized there was a lot more to learn by taking this
program.
There is a typo in the above question; communications is spelled incorrectly. :)

May 18, 2015

6

Statistic
Total Responses

Value
2

19. As a result of this program, I learned to:
Question
apply
technology
skills to
business and
administrative
tasks.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

6

8

14

20. Provide any comments you have about learning this
program outcome.
Text Response
Again I learned a lot in this field of skills.
Statistic
Total Responses

Value
1

21. As a result of this program, I learned to:
Question
perform
routine
administrative
procedures.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

6

8

14

22. Provide any comments you have about learning this
program outcome.
Text Response
I learned many different things like, how to properly file documents, correspondence letters,
memos, meeting minutes, computer software, and many other things.
Statistic
Total Responses

May 18, 2015

Value
1

7

23. As a result of this program, I learned to:
Question
model
professionalism
in the
workplace.

Strongly
Disagree

0

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

5

9

14

24. Provide any comments you have about learning this
program outcome.
Text Response
Proper dress attire, communications skills, etc.
Statistic
Total Responses

Value
1

26. As a result of this program, I learned to:
Question
manage
administrative
projects.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

0

6

8

14

27. Provide any comments you have about learning this
program outcome.
Text Response
No comment.
Statistic
Total Responses

May 18, 2015

Value
1

8

CONCLUSION
25. Please use this space to share any other feedback,
comments, or suggestions about your experience at Western
Technical College.
Text Response
It was fun.
I feel that I was able to learn a lot about things that Office Support Specialist's are responsible
for and I am looking forward to a job in this field.
I really enjoy this program and glad that I joined it. It has been very beneficial to me.
Gail is a great instructor and I learned a great deal from her. I am happy that the skills I have
learned are ones that will help me advance in my career in business.
Great Job!
Statistic
Total Responses

May 18, 2015

Value
5

9