2015 Fall Medical Assistant Student SLO Assessment Survey

2015 Fall Medical Assistant Student SLO Assessment Survey








Medical Assistant Fall 2015 Student SLO Report
1. What did you like about this program?
Text Response
The length of the program. It was quick in and out.
I liked the the teachers were so hands on and helpful. I liked that it was a small class so there
was a better connection with the teacher.
I enjoyed the hands on experiences.
I loved that it was short, sweet, and hands on.
I love the hands-on classroom activities and competencies that we do in class. What we did and
learn in class is definitely used at our clinical sites and are for sure life-long skills we will build
on.
I think all the professors were helpful.
I really liked the hands on experience that I got and just learning about the human body in
general. I also liked my instructors, they really cared about my success and were so willing to
help when I needed it.
I liked the lab portion of the program and I also liked the hands on competencies. I also liked
learning all of the new things.
I liked the pace of the course. I love that you learn the material and then you do the skills. It
helps a lot being able to do the skills as you learn. Its easier to understand
I liked the hands on skills, I learn best that way.
I like the hands on work that comes with the program and the experiences the teachers have
and bring to the classroom.
I liked doing all the hands on work that we have done.
That there was a lot of hands on work.
I really enjoyed the instructors. I liked how they taught the courses and if I ever had a concern
or question they had no problem helping me.
I love the hands on learning, and the availability of the instructors for any questions that I had. I
also love the fact that the instructors were always open to helping with study sessions and
things like that when it came to preparing for tests.
The teachers and my classmates.
I like all the hands on activities you get to do. I feel that helped me learn a lot better and to
understand the things I was learn better.
I enjoyed everything! I loved my instructors, my classmates, the way the classes were set up,
and how clinicals went! I think it's a great program and I am super happy I chose it!
Everything. It was more than what I was expecting, but in a good way. I feel it was the best
choice I made when I decided to sign up for this program.
The hands on parts of classes, lab.
Everything. Great program
I enjoyed going through all the skills in class. I feel like it truly prepped me for clinicals.
It was very exciting to learn new skills every day especially with patients and their problems. I
really enjoyed taking care of the patients everyday with their concerns.
I liked my second site at the student health center and the medication assignment
The opportunity to use and practice skills I have learned over the past two semesters on real
patients. I also enjoyed the patient and staff interaction. I have learned so much.
Loved working in the lab.
The opportunity to go out to the different clinical sites and learn and work with different people.
I love that everything we learned in class will be a life long skill and we will keep building to
everything we learned.
The teachers, they were awesome.
I liked that I can help people. I liked learning the skills, I didn't think I could do some of them, but
I have! I liked the teachers and the friends that I have made. I liked the clinical experience. It

Medical Assistant Fall 2015 Student SLO Report
was nerve wracking at first, but I got used to it and I definitely want to do this for a career.
Statistic
Total Responses

Value
30

2. What would you change about this program?
Text Response
Nothing I can really think of.
Nothing, I liked everything about it.
I felt that there was a lot of homework that took away from studying the material.
I think I would have certain classes more than once a week.
Everything we learned and do is beneficial. However, if we could have more time doing the flu
shot clinic or some other required small clinic hours where we get to meet and introduce
ourselves to people before we go to clinicals, I think it'll help a lot.
no comments
I wish it was a little longer to learn the information better but I also like that it's a one year
program.
I would make the pharmacology course longer than 9 weeks. It was very stessful learning all of
the medications in such a short amount of time. I felt like I was just memorizing just to pass the
the tests and not long term.
The only thing I would change is that Pharmacology to be longer. It is hard to grasp all the
information so fast. Its like you learn it and then forget it because your learning something else
right away.
I didn't like how some of the class schedule was. I would definitely change that a bit.
I would change some of the class material. The office classes I believe are necessary to an
extent, but more time should be put towards skills.
nothing. I really enjoyed my clinical experience.
Med Office I wish could be taught more in some subjects.
I wished the Pharmacology course was 1st and 2nd semester classes because it was a lot of
information squeezed into 10 weeks. I thought Pharmacology was a hard subject to learn. I also
think that Admin and Office could have been combined into one class.
Nothing
nothing
Honestly, nothing. I can't think of a single thing that I thought didn't go well or that I didn't like. I
think everything went smoothly.
I would not change anything on this program.
The med office class and who teaches it.
Longer clinicals
A slower version. One that might be stretched out over a longer period of time.
No comments!
The exit plan assignment
Maybe one more week of practicum to hone in on our skills.
Age appropriate preceptors.
Maybe there should be some more structure to how and what you learn at the different sites.
Nothing.
Take out medlaw online.
I wouldn't have minded if the program was a little longer because it was very stressful learning
everything in a short period of time, but on the other hand, I do like that it's a one year program.
It went by super fast!

Medical Assistant Fall 2015 Student SLO Report
Statistic
Total Responses

Value
29

3. As a result of this program:
Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

Question

1

1

11

17

31

I have learned
effective
communication
skills.

4. Provide any comments you have on effective
communication skills you learned.
Text Response
Some people will always be rude no matter what.
I like how Julie, Robin, and Amy makes us introduce ourselves to each other everytime we do a
skills check off. It really pays off in clinicals.
I learned how to speak clearly and appropriately for people to understand me.
I tend to be shy and don't always know what to say to people. This program pushed me to step
outside of my comfort zone and really talk to people and be friendly.
I feel like I learned effective communication, but could have been practiced more for the
paticular skill of medical language.
N/A
I need to have communication skills to communicate with the patient as well as the provider.
I've always been pretty good at talking to people, but I have learned how to more effectivley
talked to patients.
no comments
To be honest and as accurate as you can about situations. Keep an open mind and learn to
accept constructive criticism and learn from your mistakes.
I learned that you really have to ask the patients about what is going on with them. And not just
assume.
I tend to be shy and quiet but I have learned to talk more and push myself to engage in a
conversation.
Statistic
Total Responses

Value
12

5. As a result of this program:
Question
I am able to
apply
mathematical
concepts.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

1

2

16

11

31

Medical Assistant Fall 2015 Student SLO Report
6. Provide any comments you have on mathematical
concepts you learned.
Text Response
I enjoyed the math portion of this program.
no comments
The only math we use is dosages.
I definitely got refreshed on the math portion of my course that I needed to know!
Small math concepts, very self explanatory.
When taking vitals I have to be able to be accurate on the patients pulse and respirations. Math
really comes into play when I am dealing with a patients medication dosage. They need to have
the right amount of medications and if I mess that up then that could be very serious to the
patients health.
The vials for vaccinations were mostly drawn up.
i can figure out medication doses
Mathematics to draw up medications and administer them.
I panic when I need to add pulses and respirations. The site I was at only counted for 15
seconds. I personally always did it for 30 seconds. It was easier to add two number that multiply
by 4.
Amy did a very nice job teaching us med math.
I am not too good at math, but I have gotten better.
Statistic
Total Responses

Value
12

7. As a result of this program:
Question
I learned
how to
transfer
social and
natural
science
theories into
practical
applications.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

0

6

12

12

31

8. Provide any comments you have on transferring social
and natural science theories into practical applications.
Text Response
none
N/A
none
I enjoyed applying what I learned in class into real life.

Medical Assistant Fall 2015 Student SLO Report
Statistic
Total Responses

Value
4

9. As a result of this program:
Question

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

I learned
critical
thinking
skills.

1

0

2

11

17

31

10. Provide any comments you have on critical thinking
skills you learned.
Text Response
I think this program helps us prepare to think of our feet. It gives us a sense of direction and
how to approach a certain situation.
none
I just think harder than I normally would have. I think about why I do the things I do and the
results if I did something wrong.
I learned how to focus on what is expected of me in situations better.
Mostly common sense.
I was working with one patient and had to take blood pressure and the patient had a long- arm
cast on both arms so I had to get the blood pressure in the leg and the patients pulse in the
carotid artery.
I remind myself on a sticky note before the patient arrives for his or her appointment what his or
her is in for.
To keep an open mind, and you can find ways to solve problems.
I learned that you always have to think ahead.
You learn to think fast on your feet. It's a good skill to have.
I think a lot more before I do something and to why I am doing it that way.
Statistic
Total Responses

Value
11

11. As a result of this program:
Question
I have
learned to
use
technology
effectively.

Strongly
Disagree

1

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

4

13

13

31

Medical Assistant Fall 2015 Student SLO Report
12. Provide any comments you have on what you learned
about using technology effectively.
Text Response
I know how to navigate around SIMS. However, it is obviously different for EPIC. Maybe if they
have an EPIC module or something for us to learn so we get familiar with that system instead of
giving us SIMS.
none
I am better with computers.
I didn't learn much that I haven't already know. Except a little more with Microsoft excel
Technology education was sufficient.
Everything I do in the medical field is all done by computers now.
none
I think I needed more training in the EPIC system before going there.
I think SIM really gave us a understanding of EMR and navigation.
I am pretty effective on technology so I just used what I already knew.
Statistic
Total Responses

Value
10

13. As a result of this program:
Question
I have
learned to
value
myself and
work
ethically
with others
in a diverse
population.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

0

1

11

18

31

Medical Assistant Fall 2015 Student SLO Report
14. Provide any comments you have on what you learned
about valuing yourself and working ethically with others in a
diverse population.
Text Response
none
I am more confident in myself. I am doing things I never thought I could do and I really enjoy
helping people and making a positive difference in the world.
I learned a lot about the different cultures! I wish we could have spent a bit more time focusing
on that due to patient care one on one!
Program has improved my confidence working with other people.
I worked with a lot of different diverse populations and I learned a lot of how to work with them.
I feel very proud of myself because I learn that by benefiting what patients needs are is always
a great practice.
I learned that I can do anything I put my mind to, and that I have much to offer society. I also
learned that no matter where people come from, they are to be respected and valued as human
beings.
I think I had a difficult preceptor and I had to really try and stay positive.
I was born and raised that way. Everyone is equal.
Statistic
Total Responses

Value
9

15. As a result of this program:
Question
I am able to
make
decisions
that
incorporate
the
importance
of
sustainability.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

0

1

15

14

31

Medical Assistant Fall 2015 Student SLO Report
16. Provide any comments you have on what you learned
about incorporating the importance of sustainability in
decisions you make.
Text Response
This program helps us choose our steps carefully and thoughtfully.
none
I still second guess myself sometimes
How important it is in the field I decided on making my future.
N/A
While I was working in the clinics it was always important to do things as safe as possible for
patients and yourself.
I accepted suggestions from my preceptors well.
We learned to really multi-task and time management.
Statistic
Total Responses

Value
8

17. As a result of this program, I learned to:
Question
perform
medical office
administrative
functions.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

0

3

18

9

31

18. Provide any comments you have about learning this
program outcome.
Text Response
I learned SIMS pretty quickly. All the administrative stuff are easy to navigate around.
The stuff we learn in school and the functions out in a medical field I think don't really match up.
Its a lot different. It gives a good base though
I wish we could of had more teacher learning experience on this section.
I learned generalized administration functions, sufficient for real world experience.
I learned a lot of things that are beneficial for to become a future MA.
I had a lot of training with that at Mayo. There is so much to do that it is really hard to learn.
We learned a lot.
Administrative functions were challenging but I did learn a lot.
Statistic
Total Responses

Value
8

Medical Assistant Fall 2015 Student SLO Report
19. As a result of this program, I learned to:
Question

Strongly
Disagree

1

provide
patient
care in
accordance
with
regulations,
policies,
laws, and
patient
rights.

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

1

7

22

31

20. Provide any comments you have about learning this
program outcome.
Text Response
This I learned long ago when I was a CNA. Patients always have the right.
This l felt like I learned a lot due to continued learning in all classes
Teachers provided strong education on rules and regulations in dealing with patient care.
none
HIPPA is very important and be careful of what we say inside and outside of class.
Statistic
Total Responses

Value
5

21. As a result of this program, I learned to:
Question
perform
medical
laboratory
procedures.

Strongly
Disagree

1

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

0

10

20

31

Medical Assistant Fall 2015 Student SLO Report
22. Provide any comments you have about learning this
program outcome.
Text Response
I really had fun doing lab.
Julie did an EXCELLENT job teaching this course. It is hard teaching lab with all those terms
and meanings associated with the terms. And on top of that, the skills that are required for us to
know. It is hard teaching someone hands-on because everyone learns differently.
I wish I could of did more time practicing certain invasive procedures for lab special on peds
Dept.
Training of lab procedures is top notch.
I worked a few times in the lab and there were a lot of equipment that I got to try out and I
enjoyed doing it.
none
This depends on the clinical sites. One of my clinical sites taught me quite well.
I had a lot of fun doing lab procedures. Hands on learning is the best learning in my case.
Statistic
Total Responses

Value
8

23. As a result of this program, I learned to:
Question
demonstrate
professionalism
in a healthcare
setting.

Strongly
Disagree

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

1

0

1

6

23

31

24. Provide any comments you have about learning this
program outcome.
Text Response
I think one should know if they are professional or not.
Teachers show by everyday interaction how to be professional. Students transfer that to real
life situations.
There were a lot of situations that some patients didn't want to get shots for there children and I
had to respect there decision.
none
Uniforms, wearing scrubs, and proper body language we had to just know. Some stuff can't be
taught in class.
Statistic
Total Responses

Value
5

Medical Assistant Fall 2015 Student SLO Report
25. As a result of this program, I learned to:
Question

Strongly
Disagree

1

demonstrate
safety and
emergency
practices in
a healthcare
setting.

Disagree

Neither
Agree nor
Disagree

Agree

Strongly
Agree

Total
Responses

0

1

9

20

31

26. Provide any comments you have about learning this
program outcome.
Text Response
Safety always comes first.
Teachers recognize and teach the importance of emergency practices. Highest standard
reached.
Most of the goals at the clinics that I did my clinicals at was to do tasks as safely as possible for
the patient and yourself.
Always keep yourself and patients safe. We were taught that.
Learning what secretions can carry really helped me to be more cautious.
Statistic
Total Responses

Value
5

Medical Assistant Fall 2015 Student SLO Report
27. CONCLUSIONPlease use this space to share any other
feedback, comments, or suggestions about your experience
at Western Technical College.
Text Response
I enjoyed the program and the instructors.
I think the Medical Assistant program is essential to anybody who wants a job in the healthcare
setting. It covers administrative duties, clinic duties, billing and coding, hands-on, and basically
anything you need to have a taste of the medical world. The instructors are great! They are very
opened and helpful. These instructors know EXACTLY what to expect of a Medical Assistant
and what skill you will need to become successful. Don't be afraid to ask for help. Julie will
always ALWAYS lend a hand.
I just want to thank my instructors who have helped me through out the program, and being
great teachers, they have really taught me the skills I need to be a medical assistant. They have
been patient with me and believed in me when I didn't.
I loved the program and I recommend it to anyone that is interested in the program.
I really enjoyed this course. I don't have really any comments about it. It is well taught.
I really enjoyed my experience over all at western! I had a great class and instructors. I would
most definitely recommend this program and college to friend and family!
I feel that Western Technical College is a great school for the MA program. The teachers are
phenomenal when it comes to real life experiences and teaching the information needed to be
successful. I hold my teachers in the highest regard. Some classes I would change, making
the office class an online course and teach Medical Coding with the clinical experience. Other
than that, it was a good overall outcome, and I would recommend the program to anyone.
I'm so thankful for how this program has made me a more confident person. If I could take this
program over again I totally would because I loved all the instructors and the experience I
received.
I really enjoyed my time at Western Technical College in the Medical Assistant program. I have
learned a lot and I can not wait to put everything that I have learned to use. I couldn't have done
it without the support of my instructors as well as my classmates. I have made true friends out
of this experience. I was extremely scared to go back to school but now I am considering
furthering my education even more.
I could not imagine going to any other college. Western Technical College has been such a
wonderful place to attend classes, the staff is so helpful, and the instructors are awesome!!!!
I enjoyed everything about this program.
I thought that the Medical Assistant program at Western Technical College was great! I had a
great time learning everything I did and think its a wonderful program!
This was the best experience I had. I am so glad I chose western technical college and the MA
program to be someone in life. Instructors are great and I have grown personally and
professionally
Great teachers. If I had any questions, they were awesome at answering them for me.
no comments
I truly enjoyed my experience here at WTC. I have learned so much, and felt I was respected
by other students and staff.
Please keep in mind my age and my medical background. The practicum was great for those
who may not have had a medical experience before.
I really enjoyed my experience at Western Technical College. It was hard work but it was worth
it.
Our instructors are awesome. They are very opened and taught us well.
I enjoyed WTC and the instructors. The program is fast and stressful but it can be enjoyable,

Medical Assistant Fall 2015 Student SLO Report
memorable, and fun!
I really enjoyed the program, I don't know how many times I can say it. I am truly thankful for my
teachers and classmates for all the help they have given me. I could not have done it without
them!
Statistic
Total Responses

Value
21