2013-SSI Comparison – BioMedical

2013-SSI Comparison - BioMedical







Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order of Importance

Western Technical College
Scale

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

Instructional Effectiveness

6.46

5.81

0.65

6.56

5.77

0.79

6.61

6.38

0.23

6.45

5.12

1.33

5.67

5.98

-0.31

Concern for the Individual

6.39

5.72

0.67

6.43

5.84

0.59

6.55

6.10

0.45

6.14

5.36

0.78

5.80

5.83

-0.03

Academic Advising/
Counseling

6.37

5.70

0.67

6.33

5.83

0.50

6.54

5.42

1.12

6.18

5.47

0.71

5.88

6.09

-0.21

Admissions and Financial Aid

6.36

5.53

0.83

6.25

5.56

0.69

6.52

5.93

0.59

6.37

3.26

3.11

5.54

5.79

-0.25

Registration Effectiveness

6.36

5.83

0.53

6.34

5.88

0.46

6.51

6.10

0.41

6.15

5.55

0.60

5.61

6.08

-0.47

Student Centeredness

6.29

5.80

0.49

6.25

5.73

0.52

6.62

6.10

0.52

5.85

5.35

0.50

5.76

5.90

-0.14

Campus Climate

6.25

5.75

0.50

6.21

5.65

0.56

6.51

6.14

0.37

5.96

5.21

0.75

5.65

5.91

-0.26

Academic Services

6.24

5.84

0.40

6.31

5.51

0.80

6.44

5.89

0.55

6.18

5.74

0.44

5.66

6.06

-0.40

Safety and Security

6.20

5.16

1.04

6.11

5.03

1.08

6.48

5.71

0.77

5.88

3.75

2.13

5.52

5.95

-0.43

Service Excellence

6.19

5.75

0.44

6.13

5.64

0.49

6.45

5.95

0.50

5.98

5.35

0.63

5.68

6.04

-0.36

Campus Support Services

5.81

5.55

0.26

6.01

5.69

0.32

6.56

5.93

0.63

4.69

5.07

-0.38

5.70

6.00

-0.30

Responsiveness to Diverse
Populations

5.86

5.65

6.65

Copyright 2013, Noel-Levitz, Inc.

5.50

5.93

1

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

58. Nearly all of the faculty are
knowledgeable in their fields.

6.63

6.11

0.52

6.60

5.70

0.90

7.00

6.40

0.60

6.83

5.33

1.50

5.71

6.50

-0.79

18. The quality of instruction I
receive in most of my classes is
excellent.

6.62

5.79

0.83

6.63

5.44

1.19

7.00

6.60

0.40

7.00

5.00

2.00

6.00

5.00

1.00

8. Classes are scheduled at times
that are convenient for me.

6.58

5.61

0.97

6.40

6.00

0.40

6.75

5.60

1.15

6.50

5.67

0.83

5.71

6.00

-0.29

66. Program requirements are
clear and reasonable.

6.57

6.02

0.55

6.70

6.25

0.45

6.40

6.60

-0.20

6.50

5.00

1.50

6.00

6.33

-0.33

70. I am able to experience
intellectual growth here.

6.56

6.07

0.49

6.79

6.00

0.79

6.60

6.40

0.20

6.67

4.67

2.00

5.43

6.17

-0.74

32. My academic advisor is
knowledgeable about my program
requirements.

6.55

6.00

0.55

6.74

6.22

0.52

6.50

5.50

1.00

7.00

6.20

0.80

6.17

6.40

-0.23

15. I am able to register for
classes I need with few conflicts.

6.52

5.65

0.87

6.45

6.00

0.45

7.00

6.60

0.40

6.83

5.17

1.66

5.86

5.50

0.36

31. The campus is safe and
secure for all students.

6.51

6.03

0.48

6.65

6.11

0.54

6.80

6.40

0.40

6.67

4.50

2.17

5.71

6.33

-0.62

29. Faculty are fair and unbiased
in their treatment of individual
students.

6.50

5.81

0.69

6.50

5.79

0.71

6.40

6.00

0.40

6.67

4.83

1.84

5.71

6.00

-0.29

Copyright 2013, Noel-Levitz, Inc.

2

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

3. The quality of instruction in
the vocational/technical programs
is excellent.

6.49

5.75

0.74

6.40

5.79

0.61

6.40

6.60

-0.20

7.00

5.00

2.00

6.00

5.83

0.17

46. Faculty provide timely
feedback about student progress in
a course.

6.49

5.62

0.87

6.58

5.58

1.00

6.40

5.80

0.60

6.60

4.60

2.00

5.43

5.83

-0.40

6. My academic advisor is
approachable.

6.48

5.79

0.69

6.32

5.94

0.38

6.33

5.00

1.33

7.00

6.33

0.67

5.86

6.17

-0.31

52. This school does whatever
it can to help me reach my
educational goals.

6.48

5.67

0.81

6.44

5.89

0.55

6.40

5.80

0.60

6.33

5.17

1.16

5.67

6.00

-0.33

7. Adequate financial aid is
available for most students.

6.47

5.66

0.81

6.05

5.74

0.31

7.00

6.60

0.40

6.25

3.25

3.00

5.71

5.83

-0.12

36. Students are made to feel
welcome on this campus.

6.47

6.05

0.42

6.65

5.65

1.00

7.00

6.80

0.20

6.17

5.67

0.50

5.71

6.33

-0.62

77. Campus: The college
effectively communicates
important information to students.

6.45

5.89

0.56

6.45

5.90

0.55

6.50

6.50

0.00

5.83

5.17

0.66

5.71

6.00

-0.29

23. Faculty are understanding
of students' unique life
circumstances.

6.43

5.59

0.84

6.65

5.75

0.90

6.60

6.60

0.00

5.83

5.17

0.66

5.29

5.20

0.09

64. Nearly all classes deal
with practical experiences and
applications.

6.43

5.95

0.48

6.20

5.75

0.45

6.60

6.40

0.20

6.33

5.00

1.33

5.86

6.00

-0.14

Copyright 2013, Noel-Levitz, Inc.

3

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

69. There is a good variety of
courses provided on this campus.

6.43

6.03

0.40

6.65

6.00

0.65

6.40

6.40

0.00

6.17

5.33

0.84

6.17

6.60

-0.43

13. Financial aid awards are
announced to students in time to
be helpful in college planning.

6.42

4.94

1.48

6.44

4.65

1.79

6.80

5.40

1.40

6.50

2.00

4.50

5.00

5.00

0.00

41. Admissions staff are
knowledgeable.

6.41

5.79

0.62

6.26

5.94

0.32

6.40

6.20

0.20

6.00

4.00

2.00

5.86

6.00

-0.14

61. Faculty are usually available
after class and during office hours.

6.41

6.02

0.39

6.63

5.70

0.93

6.50

6.50

0.00

6.33

6.00

0.33

5.86

6.67

-0.81

51. There are convenient ways
of paying my school bill.

6.40

5.95

0.45

6.56

5.79

0.77

6.40

5.60

0.80

5.67

5.67

0.00

6.00

6.67

-0.67

28. It is an enjoyable experience
to be a student on this campus.

6.39

5.91

0.48

6.60

5.85

0.75

7.00

6.00

1.00

6.50

4.50

2.00

6.00

5.83

0.17

48. Counseling staff care about
students as individuals.

6.39

5.88

0.51

6.69

6.00

0.69

6.67

6.33

0.34

6.00

4.25

1.75

5.60

5.50

0.10

5. The personnel involved in
registration are helpful.

6.38

5.62

0.76

6.10

6.00

0.10

6.40

6.20

0.20

6.83

4.67

2.16

5.00

5.67

-0.67

20. Financial aid counselors are
helpful.

6.38

5.32

1.06

6.38

5.44

0.94

6.20

5.25

0.95

7.00

4.00

3.00

5.57

5.60

-0.03

42. The equipment in the lab
facilities is kept up to date.

6.38

5.78

0.60

6.32

4.53

1.79

7.00

5.75

1.25

6.00

5.67

0.33

5.86

5.17

0.69

Copyright 2013, Noel-Levitz, Inc.

4

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

78. Campus: Help is readily
available to students whose grades
fall below average.

6.38

5.49

0.89

6.27

5.62

0.65

7.00

6.67

0.33

6.60

4.75

1.85

5.60

5.75

-0.15

25. My academic advisor is
concerned about my success as an
individual.

6.37

5.66

0.71

6.50

5.84

0.66

6.50

5.25

1.25

6.33

6.33

0.00

6.00

6.20

-0.20

37. Faculty take into
consideration student differences
as they teach a course.

6.37

5.57

0.80

6.53

5.47

1.06

6.40

6.40

0.00

6.33

5.00

1.33

5.71

5.50

0.21

54. Faculty are interested in my
academic problems.

6.37

5.68

0.69

6.56

5.72

0.84

6.75

6.50

0.25

6.00

5.17

0.83

5.50

6.20

-0.70

68. On the whole, the campus is
well-maintained.

6.37

6.27

0.10

6.55

6.40

0.15

6.60

6.20

0.40

6.33

5.67

0.66

5.57

6.50

-0.93

80. Campus: The
communication I receive from
the College makes me feel like I
made a good choice in attending
Western.

6.37

5.95

0.42

6.32

6.20

0.12

6.40

5.80

0.60

6.60

5.00

1.60

5.71

5.00

0.71

2. Faculty care about me as an
individual.

6.36

5.75

0.61

6.25

6.00

0.25

6.60

6.50

0.10

6.17

6.00

0.17

5.71

6.17

-0.46

35. Policies and procedures
regarding registration and course
selection are clear and wellpublicized.

6.35

5.69

0.66

6.45

5.47

0.98

7.00

6.00

1.00

6.67

4.67

2.00

5.43

6.17

-0.74

Copyright 2013, Noel-Levitz, Inc.

5

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

73. Campus: The college
provides effective support services
to assist with transfer to a 4-year
university.

6.35

5.65

0.70

6.38

6.00

0.38

7.00

7.00

0.00

7.00

5.00

2.00

6.00

6.00

0.00

76. Campus: The college helps
me identify resources to finance
my education.

6.35

5.61

0.74

6.20

5.72

0.48

6.50

6.00

0.50

6.00

4.25

1.75

5.00

5.50

-0.50

27. The campus staff are caring
and helpful.

6.34

5.93

0.41

6.25

6.10

0.15

6.60

5.60

1.00

6.00

5.67

0.33

6.00

6.20

-0.20

55. Academic support services
adequately meet the needs of
students.

6.34

5.80

0.54

6.59

6.12

0.47

7.00

6.00

1.00

6.00

6.00

0.00

5.40

6.20

-0.80

63. I seldom get the "runaround" when seeking information
on this campus.

6.34

5.70

0.64

6.56

5.17

1.39

6.50

6.25

0.25

6.17

5.17

1.00

5.67

6.60

-0.93

65. Students are notified early in
the term if they are doing poorly
in a class.

6.34

5.26

1.08

6.53

5.57

0.96

7.00

6.33

0.67

6.83

4.50

2.33

5.00

5.40

-0.40

16. The college shows concern
for students as individuals.

6.32

5.50

0.82

6.30

5.61

0.69

6.60

6.40

0.20

5.50

5.00

0.50

6.00

4.67

1.33

47. There are adequate services
to help me decide upon a career.

6.32

5.81

0.51

6.44

5.63

0.81

6.50

6.25

0.25

6.50

4.33

2.17

5.80

6.25

-0.45

Copyright 2013, Noel-Levitz, Inc.

6

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

53. The assessment and course
placement procedures are
reasonable.

6.32

5.86

0.46

6.56

6.05

0.51

6.20

6.60

-0.40

6.17

5.83

0.34

6.17

6.40

-0.23

60. Billing policies are
reasonable.

6.31

5.86

0.45

6.35

5.80

0.55

6.40

6.40

0.00

5.50

6.00

-0.50

5.57

5.83

-0.26

14. Library resources and
services are adequate.

6.29

5.94

0.35

6.06

5.38

0.68

6.50

5.75

0.75

6.33

5.17

1.16

5.67

5.75

-0.08

34. Computer labs are adequate
and accessible.

6.29

5.82

0.47

6.37

5.58

0.79

6.40

6.25

0.15

6.17

5.83

0.34

6.00

6.40

-0.40

39. The amount of student
parking space on campus is
adequate.

6.29

3.95

2.34

6.11

3.24

2.87

6.60

4.60

2.00

5.83

3.00

2.83

5.33

5.25

0.08

43. Class change (drop/add)
policies are reasonable.

6.28

5.97

0.31

6.11

5.88

0.23

5.40

5.60

-0.20

6.20

6.75

-0.55

6.00

6.20

-0.20

57. Administrators are
approachable to students.

6.28

5.75

0.53

6.00

5.50

0.50

6.50

6.50

0.00

5.50

5.00

0.50

6.00

6.50

-0.50

9. Internships or practical
experiences are provided in my
degree/certificate program.

6.26

5.65

0.61

6.75

6.50

0.25

6.20

6.40

-0.20

6.67

4.80

1.87

5.80

6.25

-0.45

22. People on this campus
respect and are supportive of each
other.

6.26

5.69

0.57

6.20

5.60

0.60

6.80

5.80

1.00

6.00

5.00

1.00

5.86

6.00

-0.14

62. Bookstore staff are helpful.

6.26

6.35

-0.09

6.42

6.47

-0.05

7.00

7.00

0.00

5.67

6.33

-0.66

6.00

6.83

-0.83

Copyright 2013, Noel-Levitz, Inc.

7

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

11. Security staff respond
quickly in emergencies.

6.24

5.31

0.93

6.08

5.36

0.72

6.33

6.67

-0.34

5.67

1.50

4.17

5.80

6.50

-0.70

30. The career services office
provides students with the help
they need to get a job.

6.23

5.63

0.60

6.44

6.36

0.08

6.60

5.00

1.60

3.00

5.00

-2.00

6.00

6.25

-0.25

49. Admissions counselors
respond to prospective students'
unique needs and requests.

6.23

5.70

0.53

6.31

5.56

0.75

6.50

6.25

0.25

6.67

4.00

2.67

5.20

6.00

-0.80

33. Admissions counselors
accurately portray the campus in
their recruiting practices.

6.22

5.77

0.45

6.07

6.07

0.00

6.20

5.75

0.45

6.00

2.50

3.50

5.80

6.25

-0.45

87. Cost as factor in decision to
enroll.

6.22

45. This institution has a good
reputation within the community.

6.21

6.07

0.14

6.21

6.00

0.21

6.20

6.40

-0.20

5.50

5.25

0.25

5.57

5.50

0.07

71. Campus: I found charging
books at the Campus Shop to be
helpful.

6.20

5.84

0.36

6.33

5.50

0.83

7.00

6.67

0.33

6.00

4.83

1.17

5.50

5.75

-0.25

24. Parking lots are well-lighted
and secure.

6.19

5.34

0.85

6.38

5.33

1.05

6.40

5.40

1.00

6.40

4.60

1.80

5.50

5.50

0.00

21. There are a sufficient
number of study areas on campus.

6.18

5.87

0.31

6.30

5.55

0.75

6.25

6.25

0.00

6.33

6.00

0.33

6.00

6.40

-0.40

6.21

6.80

6.50

Copyright 2013, Noel-Levitz, Inc.

5.57

8

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

40. My academic advisor is
knowledgeable about the transfer
requirements of other schools.

6.17

5.42

0.75

6.00

5.50

0.50

6.75

5.50

1.25

5.60

4.60

1.00

6.00

6.20

-0.20

56. The business office is open
during hours which are convenient
for most students.

6.17

5.82

0.35

6.21

5.50

0.71

6.50

6.25

0.25

5.40

5.40

0.00

4.80

5.80

-1.00

12. My academic advisor helps
me set goals to work toward.

6.14

5.47

0.67

5.63

5.39

0.24

6.67

4.33

2.34

5.00

5.00

0.00

5.80

6.00

-0.20

67. Channels for expressing
student complaints are readily
available.

6.13

5.28

0.85

6.18

4.67

1.51

7.00

6.33

0.67

6.25

4.00

2.25

6.00

5.50

0.50

50. Tutoring services are readily
available.

6.10

5.68

0.42

6.25

5.87

0.38

5.33

6.50

-1.17

6.20

5.60

0.60

4.60

6.60

-2.00

26. Library staff are helpful and
approachable.

6.08

5.93

0.15

6.21

5.71

0.50

6.50

4.75

1.75

6.17

6.00

0.17

5.80

6.00

-0.20

88. Financial aid as factor in
decision to enroll.

6.07

59. New student orientation
services help students adjust to
college.

6.04

5.66

0.38

5.89

5.32

0.57

6.60

6.60

0.00

6.00

4.75

1.25

5.00

6.00

-1.00

74. Campus: Western offers
a sufficient number of classes
online.

6.01

5.74

0.27

5.94

5.69

0.25

6.33

6.00

0.33

6.00

6.20

-0.20

5.00

5.50

-0.50

6.22

6.80

5.00

Copyright 2013, Noel-Levitz, Inc.

5.14

9

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

79. Campus: Effective support
services are available for minority
students.

6.01

5.79

0.22

5.29

5.33

-0.04

7.00

6.33

0.67

3.33

4.50

-1.17

6.00

5.50

0.50

1. Most students feel a sense of
belonging here.

5.94

5.66

0.28

5.65

5.65

0.00

6.00

5.40

0.60

5.33

6.17

-0.84

5.14

5.50

-0.36

38. The student center is a
comfortable place for students to
spend their leisure time.

5.92

5.76

0.16

6.36

5.50

0.86

6.67

6.25

0.42

5.33

6.00

-0.67

6.50

6.40

0.10

89. Academic reputation as
factor in decision to enroll.

5.91

6.20

5.00

6.17

5.29

93. Geographic setting as factor
in decision to enroll.

5.84

6.47

5.80

5.83

6.14

4. Security staff are helpful.

5.73

5.23

0.50

5.24

5.14

0.10

6.00

6.00

0.00

4.83

3.80

1.03

5.20

5.75

-0.55

75. Campus: I had the
opportunity to be involved in the
community through a college
activity or course.

5.69

5.73

-0.04

5.82

5.82

0.00

6.33

6.25

0.08

5.67

6.17

-0.50

4.50

5.75

-1.25

72. Campus: The trimester
academic schedule will help me
be successful.

5.65

4.92

0.73

5.64

4.00

1.64

4.75

4.25

0.50

5.60

4.40

1.20

5.00

4.67

0.33

44. I generally know what's
happening on campus.

5.62

5.46

0.16

5.28

5.29

-0.01

5.20

5.60

-0.40

5.00

5.80

-0.80

5.14

5.17

-0.03

Copyright 2013, Noel-Levitz, Inc.

10

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

5.36

Gap

0.11

7013: Bio-Medical
Importance Satisfaction

5.13

5.80

Gap

-0.67

7021: Diesel & Heavy Eqt
Importance Satisfaction

Importance Satisfaction

95. Personalized attention prior
to enrollment as factor in decision
to enroll.

5.42

17. Personnel in the Veterans'
Services program are helpful.

5.41

90. Size of institution as factor
in decision to enroll.

5.20

4.84

4.60

4.67

94. Campus appearance as factor
in decision to enroll.

5.13

4.74

5.40

4.33

5.33

92. Recommendations from
family/friends as factor in
decision to enroll.

4.87

4.75

5.20

4.50

4.67

10. Child care facilities are
available on campus.

4.56

91. Opportunity to play sports as
factor in decision to enroll.

2.89

4.67

-0.11

6.43

4.67

6.25

5.25

2.31

0.18

-0.58

7.00

6.25

7.00

4.75

3.40

0.00

1.50

5.60

4.00

5.40

1.00

Gap

4.33

0.12

0.66

Gap

5.47

5.29

5.67

Importance Satisfaction

7033: Electromechanical

19. This campus provides
effective support services for
displaced homemakers.

5.00

6.33

Gap

7025: Elec & Computer Eng

4.67

3.00

1.00

4.00

6.00

3.17

-1.00

-5.00

5.50

5.33

5.00

0.60

6.00

-0.50

5.67

-0.34

2.83

81. Institution's commitment to
part-time students?

5.91

5.47

7.00

6.67

6.00

82. Institution's commitment to
evening students?

5.88

5.00

7.00

7.00

6.25

Copyright 2013, Noel-Levitz, Inc.

11

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Order of Importance

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

83. Institution's commitment to
older, returning learners?

5.96

5.92

6.75

5.00

6.20

84. Institution's commitment to
under-represented populations?

5.91

6.00

7.00

5.50

6.25

85. Institution's commitment to
commuters?

5.52

5.41

6.00

4.40

5.20

86. Institution's commitment to
students with disabilities?

6.05

6.30

6.33

6.50

Gap

5.75

Copyright 2013, Noel-Levitz, Inc.

12

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Academic Advising/Counseling

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

ACADEMIC ADVISING/
COUNSELING

6.37

5.70

0.67

6.33

5.83

0.50

6.54

5.42

1.12

6.18

5.47

0.71

5.88

6.09

-0.21

6. My academic advisor is
approachable.

6.48

5.79

0.69

6.32

5.94

0.38

6.33

5.00

1.33

7.00

6.33

0.67

5.86

6.17

-0.31

12. My academic advisor helps
me set goals to work toward.

6.14

5.47

0.67

5.63

5.39

0.24

6.67

4.33

2.34

5.00

5.00

0.00

5.80

6.00

-0.20

25. My academic advisor is
concerned about my success as an
individual.

6.37

5.66

0.71

6.50

5.84

0.66

6.50

5.25

1.25

6.33

6.33

0.00

6.00

6.20

-0.20

32. My academic advisor is
knowledgeable about my program
requirements.

6.55

6.00

0.55

6.74

6.22

0.52

6.50

5.50

1.00

7.00

6.20

0.80

6.17

6.40

-0.23

40. My academic advisor is
knowledgeable about the transfer
requirements of other schools.

6.17

5.42

0.75

6.00

5.50

0.50

6.75

5.50

1.25

5.60

4.60

1.00

6.00

6.20

-0.20

48. Counseling staff care about
students as individuals.

6.39

5.88

0.51

6.69

6.00

0.69

6.67

6.33

0.34

6.00

4.25

1.75

5.60

5.50

0.10

52. This school does whatever
it can to help me reach my
educational goals.

6.48

5.67

0.81

6.44

5.89

0.55

6.40

5.80

0.60

6.33

5.17

1.16

5.67

6.00

-0.33

Copyright 2013, Noel-Levitz, Inc.

13

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Academic Services

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

ACADEMIC SERVICES

6.24

5.84

0.40

6.31

5.51

0.80

6.44

5.89

0.55

6.18

5.74

0.44

5.66

6.06

-0.40

14. Library resources and
services are adequate.

6.29

5.94

0.35

6.06

5.38

0.68

6.50

5.75

0.75

6.33

5.17

1.16

5.67

5.75

-0.08

21. There are a sufficient
number of study areas on campus.

6.18

5.87

0.31

6.30

5.55

0.75

6.25

6.25

0.00

6.33

6.00

0.33

6.00

6.40

-0.40

26. Library staff are helpful and
approachable.

6.08

5.93

0.15

6.21

5.71

0.50

6.50

4.75

1.75

6.17

6.00

0.17

5.80

6.00

-0.20

34. Computer labs are adequate
and accessible.

6.29

5.82

0.47

6.37

5.58

0.79

6.40

6.25

0.15

6.17

5.83

0.34

6.00

6.40

-0.40

42. The equipment in the lab
facilities is kept up to date.

6.38

5.78

0.60

6.32

4.53

1.79

7.00

5.75

1.25

6.00

5.67

0.33

5.86

5.17

0.69

50. Tutoring services are readily
available.

6.10

5.68

0.42

6.25

5.87

0.38

5.33

6.50

-1.17

6.20

5.60

0.60

4.60

6.60

-2.00

55. Academic support services
adequately meet the needs of
students.

6.34

5.80

0.54

6.59

6.12

0.47

7.00

6.00

1.00

6.00

6.00

0.00

5.40

6.20

-0.80

Copyright 2013, Noel-Levitz, Inc.

14

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Admissions and Financial Aid

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

ADMISSIONS AND
FINANCIAL AID

6.36

5.53

0.83

6.25

5.56

0.69

6.52

5.93

0.59

6.37

3.26

3.11

5.54

5.79

-0.25

7. Adequate financial aid is
available for most students.

6.47

5.66

0.81

6.05

5.74

0.31

7.00

6.60

0.40

6.25

3.25

3.00

5.71

5.83

-0.12

13. Financial aid awards are
announced to students in time to
be helpful in college planning.

6.42

4.94

1.48

6.44

4.65

1.79

6.80

5.40

1.40

6.50

2.00

4.50

5.00

5.00

0.00

20. Financial aid counselors are
helpful.

6.38

5.32

1.06

6.38

5.44

0.94

6.20

5.25

0.95

7.00

4.00

3.00

5.57

5.60

-0.03

33. Admissions counselors
accurately portray the campus in
their recruiting practices.

6.22

5.77

0.45

6.07

6.07

0.00

6.20

5.75

0.45

6.00

2.50

3.50

5.80

6.25

-0.45

41. Admissions staff are
knowledgeable.

6.41

5.79

0.62

6.26

5.94

0.32

6.40

6.20

0.20

6.00

4.00

2.00

5.86

6.00

-0.14

49. Admissions counselors
respond to prospective students'
unique needs and requests.

6.23

5.70

0.53

6.31

5.56

0.75

6.50

6.25

0.25

6.67

4.00

2.67

5.20

6.00

-0.80

Copyright 2013, Noel-Levitz, Inc.

15

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Campus Climate

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

CAMPUS CLIMATE

6.25

5.75

0.50

6.21

5.65

0.56

6.51

6.14

0.37

5.96

5.21

0.75

5.65

5.91

-0.26

1. Most students feel a sense of
belonging here.

5.94

5.66

0.28

5.65

5.65

0.00

6.00

5.40

0.60

5.33

6.17

-0.84

5.14

5.50

-0.36

2. Faculty care about me as an
individual.

6.36

5.75

0.61

6.25

6.00

0.25

6.60

6.50

0.10

6.17

6.00

0.17

5.71

6.17

-0.46

16. The college shows concern
for students as individuals.

6.32

5.50

0.82

6.30

5.61

0.69

6.60

6.40

0.20

5.50

5.00

0.50

6.00

4.67

1.33

22. People on this campus
respect and are supportive of each
other.

6.26

5.69

0.57

6.20

5.60

0.60

6.80

5.80

1.00

6.00

5.00

1.00

5.86

6.00

-0.14

27. The campus staff are caring
and helpful.

6.34

5.93

0.41

6.25

6.10

0.15

6.60

5.60

1.00

6.00

5.67

0.33

6.00

6.20

-0.20

28. It is an enjoyable experience
to be a student on this campus.

6.39

5.91

0.48

6.60

5.85

0.75

7.00

6.00

1.00

6.50

4.50

2.00

6.00

5.83

0.17

31. The campus is safe and
secure for all students.

6.51

6.03

0.48

6.65

6.11

0.54

6.80

6.40

0.40

6.67

4.50

2.17

5.71

6.33

-0.62

36. Students are made to feel
welcome on this campus.

6.47

6.05

0.42

6.65

5.65

1.00

7.00

6.80

0.20

6.17

5.67

0.50

5.71

6.33

-0.62

44. I generally know what's
happening on campus.

5.62

5.46

0.16

5.28

5.29

-0.01

5.20

5.60

-0.40

5.00

5.80

-0.80

5.14

5.17

-0.03

45. This institution has a good
reputation within the community.

6.21

6.07

0.14

6.21

6.00

0.21

6.20

6.40

-0.20

5.50

5.25

0.25

5.57

5.50

0.07

Copyright 2013, Noel-Levitz, Inc.

16

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Campus Climate

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

52. This school does whatever
it can to help me reach my
educational goals.

6.48

5.67

0.81

6.44

5.89

0.55

6.40

5.80

0.60

6.33

5.17

1.16

5.67

6.00

-0.33

57. Administrators are
approachable to students.

6.28

5.75

0.53

6.00

5.50

0.50

6.50

6.50

0.00

5.50

5.00

0.50

6.00

6.50

-0.50

59. New student orientation
services help students adjust to
college.

6.04

5.66

0.38

5.89

5.32

0.57

6.60

6.60

0.00

6.00

4.75

1.25

5.00

6.00

-1.00

63. I seldom get the "runaround" when seeking information
on this campus.

6.34

5.70

0.64

6.56

5.17

1.39

6.50

6.25

0.25

6.17

5.17

1.00

5.67

6.60

-0.93

67. Channels for expressing
student complaints are readily
available.

6.13

5.28

0.85

6.18

4.67

1.51

7.00

6.33

0.67

6.25

4.00

2.25

6.00

5.50

0.50

Copyright 2013, Noel-Levitz, Inc.

17

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Campus Support Services

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

CAMPUS SUPPORT
SERVICES

5.81

5.55

0.26

6.01

5.69

0.32

6.56

5.93

0.63

4.69

5.07

-0.38

5.70

6.00

-0.30

10. Child care facilities are
available on campus.

4.56

4.67

-0.11

4.67

5.25

-0.58

6.25

4.75

1.50

1.00

6.00

-5.00

5.33

5.67

-0.34

17. Personnel in the Veterans'
Services program are helpful.

5.41

5.29

0.12

6.43

6.25

0.18

7.00

7.00

0.00

3.00

4.00

-1.00

5.50

6.00

-0.50

19. This campus provides
effective support services for
displaced homemakers.

5.47

5.36

0.11

5.13

5.80

-0.67

6.33

5.67

0.66

1.00

5.60

5.00

0.60

30. The career services office
provides students with the help
they need to get a job.

6.23

5.63

0.60

6.44

6.36

0.08

6.60

5.00

1.60

3.00

5.00

-2.00

6.00

6.25

-0.25

38. The student center is a
comfortable place for students to
spend their leisure time.

5.92

5.76

0.16

6.36

5.50

0.86

6.67

6.25

0.42

5.33

6.00

-0.67

6.50

6.40

0.10

47. There are adequate services
to help me decide upon a career.

6.32

5.81

0.51

6.44

5.63

0.81

6.50

6.25

0.25

6.50

4.33

2.17

5.80

6.25

-0.45

59. New student orientation
services help students adjust to
college.

6.04

5.66

0.38

5.89

5.32

0.57

6.60

6.60

0.00

6.00

4.75

1.25

5.00

6.00

-1.00

Copyright 2013, Noel-Levitz, Inc.

18

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Concern for the Individual

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

CONCERN FOR THE
INDIVIDUAL

6.39

5.72

0.67

6.43

5.84

0.59

6.55

6.10

0.45

6.14

5.36

0.78

5.80

5.83

-0.03

2. Faculty care about me as an
individual.

6.36

5.75

0.61

6.25

6.00

0.25

6.60

6.50

0.10

6.17

6.00

0.17

5.71

6.17

-0.46

16. The college shows concern
for students as individuals.

6.32

5.50

0.82

6.30

5.61

0.69

6.60

6.40

0.20

5.50

5.00

0.50

6.00

4.67

1.33

25. My academic advisor is
concerned about my success as an
individual.

6.37

5.66

0.71

6.50

5.84

0.66

6.50

5.25

1.25

6.33

6.33

0.00

6.00

6.20

-0.20

29. Faculty are fair and unbiased
in their treatment of individual
students.

6.50

5.81

0.69

6.50

5.79

0.71

6.40

6.00

0.40

6.67

4.83

1.84

5.71

6.00

-0.29

48. Counseling staff care about
students as individuals.

6.39

5.88

0.51

6.69

6.00

0.69

6.67

6.33

0.34

6.00

4.25

1.75

5.60

5.50

0.10

Copyright 2013, Noel-Levitz, Inc.

19

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Instructional Effectiveness

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

INSTRUCTIONAL
EFFECTIVENESS

6.46

5.81

0.65

6.56

5.77

0.79

6.61

6.38

0.23

6.45

5.12

1.33

5.67

5.98

-0.31

2. Faculty care about me as an
individual.

6.36

5.75

0.61

6.25

6.00

0.25

6.60

6.50

0.10

6.17

6.00

0.17

5.71

6.17

-0.46

18. The quality of instruction I
receive in most of my classes is
excellent.

6.62

5.79

0.83

6.63

5.44

1.19

7.00

6.60

0.40

7.00

5.00

2.00

6.00

5.00

1.00

23. Faculty are understanding
of students' unique life
circumstances.

6.43

5.59

0.84

6.65

5.75

0.90

6.60

6.60

0.00

5.83

5.17

0.66

5.29

5.20

0.09

29. Faculty are fair and unbiased
in their treatment of individual
students.

6.50

5.81

0.69

6.50

5.79

0.71

6.40

6.00

0.40

6.67

4.83

1.84

5.71

6.00

-0.29

37. Faculty take into
consideration student differences
as they teach a course.

6.37

5.57

0.80

6.53

5.47

1.06

6.40

6.40

0.00

6.33

5.00

1.33

5.71

5.50

0.21

46. Faculty provide timely
feedback about student progress in
a course.

6.49

5.62

0.87

6.58

5.58

1.00

6.40

5.80

0.60

6.60

4.60

2.00

5.43

5.83

-0.40

54. Faculty are interested in my
academic problems.

6.37

5.68

0.69

6.56

5.72

0.84

6.75

6.50

0.25

6.00

5.17

0.83

5.50

6.20

-0.70

58. Nearly all of the faculty are
knowledgeable in their fields.

6.63

6.11

0.52

6.60

5.70

0.90

7.00

6.40

0.60

6.83

5.33

1.50

5.71

6.50

-0.79

Copyright 2013, Noel-Levitz, Inc.

20

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Instructional Effectiveness

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

61. Faculty are usually available
after class and during office hours.

6.41

6.02

0.39

6.63

5.70

0.93

6.50

6.50

0.00

6.33

6.00

0.33

5.86

6.67

-0.81

64. Nearly all classes deal
with practical experiences and
applications.

6.43

5.95

0.48

6.20

5.75

0.45

6.60

6.40

0.20

6.33

5.00

1.33

5.86

6.00

-0.14

65. Students are notified early in
the term if they are doing poorly
in a class.

6.34

5.26

1.08

6.53

5.57

0.96

7.00

6.33

0.67

6.83

4.50

2.33

5.00

5.40

-0.40

66. Program requirements are
clear and reasonable.

6.57

6.02

0.55

6.70

6.25

0.45

6.40

6.60

-0.20

6.50

5.00

1.50

6.00

6.33

-0.33

69. There is a good variety of
courses provided on this campus.

6.43

6.03

0.40

6.65

6.00

0.65

6.40

6.40

0.00

6.17

5.33

0.84

6.17

6.60

-0.43

70. I am able to experience
intellectual growth here.

6.56

6.07

0.49

6.79

6.00

0.79

6.60

6.40

0.20

6.67

4.67

2.00

5.43

6.17

-0.74

Copyright 2013, Noel-Levitz, Inc.

21

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Registration Effectiveness

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

REGISTRATION
EFFECTIVENESS

6.36

5.83

0.53

6.34

5.88

0.46

6.51

6.10

0.41

6.15

5.55

0.60

5.61

6.08

-0.47

5. The personnel involved in
registration are helpful.

6.38

5.62

0.76

6.10

6.00

0.10

6.40

6.20

0.20

6.83

4.67

2.16

5.00

5.67

-0.67

8. Classes are scheduled at times
that are convenient for me.

6.58

5.61

0.97

6.40

6.00

0.40

6.75

5.60

1.15

6.50

5.67

0.83

5.71

6.00

-0.29

15. I am able to register for
classes I need with few conflicts.

6.52

5.65

0.87

6.45

6.00

0.45

7.00

6.60

0.40

6.83

5.17

1.66

5.86

5.50

0.36

35. Policies and procedures
regarding registration and course
selection are clear and wellpublicized.

6.35

5.69

0.66

6.45

5.47

0.98

7.00

6.00

1.00

6.67

4.67

2.00

5.43

6.17

-0.74

43. Class change (drop/add)
policies are reasonable.

6.28

5.97

0.31

6.11

5.88

0.23

5.40

5.60

-0.20

6.20

6.75

-0.55

6.00

6.20

-0.20

51. There are convenient ways
of paying my school bill.

6.40

5.95

0.45

6.56

5.79

0.77

6.40

5.60

0.80

5.67

5.67

0.00

6.00

6.67

-0.67

56. The business office is open
during hours which are convenient
for most students.

6.17

5.82

0.35

6.21

5.50

0.71

6.50

6.25

0.25

5.40

5.40

0.00

4.80

5.80

-1.00

60. Billing policies are
reasonable.

6.31

5.86

0.45

6.35

5.80

0.55

6.40

6.40

0.00

5.50

6.00

-0.50

5.57

5.83

-0.26

6.26

6.35

-0.09

6.42

6.47

-0.05

7.00

7.00

0.00

5.67

6.33

-0.66

6.00

6.83

-0.83

62. Bookstore staff are helpful.

Copyright 2013, Noel-Levitz, Inc.

22

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Responsiveness to Diverse Populations

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

RESPONSIVENESS TO
DIVERSE POPULATIONS

5.86

5.65

6.65

5.50

5.93

81. Institution's commitment to
part-time students?

5.91

5.47

7.00

6.67

6.00

82. Institution's commitment to
evening students?

5.88

5.00

7.00

7.00

6.25

83. Institution's commitment to
older, returning learners?

5.96

5.92

6.75

5.00

6.20

84. Institution's commitment to
under-represented populations?

5.91

6.00

7.00

5.50

6.25

85. Institution's commitment to
commuters?

5.52

5.41

6.00

4.40

5.20

86. Institution's commitment to
students with disabilities?

6.05

6.30

6.33

6.50

Gap

5.75

Copyright 2013, Noel-Levitz, Inc.

23

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Safety and Security

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

SAFETY AND SECURITY

6.20

5.16

1.04

6.11

5.03

1.08

6.48

5.71

0.77

5.88

3.75

2.13

5.52

5.95

-0.43

4. Security staff are helpful.

5.73

5.23

0.50

5.24

5.14

0.10

6.00

6.00

0.00

4.83

3.80

1.03

5.20

5.75

-0.55

11. Security staff respond
quickly in emergencies.

6.24

5.31

0.93

6.08

5.36

0.72

6.33

6.67

-0.34

5.67

1.50

4.17

5.80

6.50

-0.70

24. Parking lots are well-lighted
and secure.

6.19

5.34

0.85

6.38

5.33

1.05

6.40

5.40

1.00

6.40

4.60

1.80

5.50

5.50

0.00

31. The campus is safe and
secure for all students.

6.51

6.03

0.48

6.65

6.11

0.54

6.80

6.40

0.40

6.67

4.50

2.17

5.71

6.33

-0.62

39. The amount of student
parking space on campus is
adequate.

6.29

3.95

2.34

6.11

3.24

2.87

6.60

4.60

2.00

5.83

3.00

2.83

5.33

5.25

0.08

Copyright 2013, Noel-Levitz, Inc.

24

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Service Excellence

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

SERVICE EXCELLENCE

6.19

5.75

0.44

6.13

5.64

0.49

6.45

5.95

0.50

5.98

5.35

0.63

5.68

6.04

-0.36

5. The personnel involved in
registration are helpful.

6.38

5.62

0.76

6.10

6.00

0.10

6.40

6.20

0.20

6.83

4.67

2.16

5.00

5.67

-0.67

22. People on this campus
respect and are supportive of each
other.

6.26

5.69

0.57

6.20

5.60

0.60

6.80

5.80

1.00

6.00

5.00

1.00

5.86

6.00

-0.14

26. Library staff are helpful and
approachable.

6.08

5.93

0.15

6.21

5.71

0.50

6.50

4.75

1.75

6.17

6.00

0.17

5.80

6.00

-0.20

27. The campus staff are caring
and helpful.

6.34

5.93

0.41

6.25

6.10

0.15

6.60

5.60

1.00

6.00

5.67

0.33

6.00

6.20

-0.20

44. I generally know what's
happening on campus.

5.62

5.46

0.16

5.28

5.29

-0.01

5.20

5.60

-0.40

5.00

5.80

-0.80

5.14

5.17

-0.03

57. Administrators are
approachable to students.

6.28

5.75

0.53

6.00

5.50

0.50

6.50

6.50

0.00

5.50

5.00

0.50

6.00

6.50

-0.50

62. Bookstore staff are helpful.

6.26

6.35

-0.09

6.42

6.47

-0.05

7.00

7.00

0.00

5.67

6.33

-0.66

6.00

6.83

-0.83

63. I seldom get the "runaround" when seeking information
on this campus.

6.34

5.70

0.64

6.56

5.17

1.39

6.50

6.25

0.25

6.17

5.17

1.00

5.67

6.60

-0.93

67. Channels for expressing
student complaints are readily
available.

6.13

5.28

0.85

6.18

4.67

1.51

7.00

6.33

0.67

6.25

4.00

2.25

6.00

5.50

0.50

Copyright 2013, Noel-Levitz, Inc.

25

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Scales: In Order With Items That Make Up the Scale - Student Centeredness

Western Technical College
Scale/Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

STUDENT CENTEREDNESS

6.29

5.80

0.49

6.25

5.73

0.52

6.62

6.10

0.52

5.85

5.35

0.50

5.76

5.90

-0.14

1. Most students feel a sense of
belonging here.

5.94

5.66

0.28

5.65

5.65

0.00

6.00

5.40

0.60

5.33

6.17

-0.84

5.14

5.50

-0.36

16. The college shows concern
for students as individuals.

6.32

5.50

0.82

6.30

5.61

0.69

6.60

6.40

0.20

5.50

5.00

0.50

6.00

4.67

1.33

27. The campus staff are caring
and helpful.

6.34

5.93

0.41

6.25

6.10

0.15

6.60

5.60

1.00

6.00

5.67

0.33

6.00

6.20

-0.20

28. It is an enjoyable experience
to be a student on this campus.

6.39

5.91

0.48

6.60

5.85

0.75

7.00

6.00

1.00

6.50

4.50

2.00

6.00

5.83

0.17

36. Students are made to feel
welcome on this campus.

6.47

6.05

0.42

6.65

5.65

1.00

7.00

6.80

0.20

6.17

5.67

0.50

5.71

6.33

-0.62

57. Administrators are
approachable to students.

6.28

5.75

0.53

6.00

5.50

0.50

6.50

6.50

0.00

5.50

5.00

0.50

6.00

6.50

-0.50

Copyright 2013, Noel-Levitz, Inc.

26

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

1. Most students feel a sense of
belonging here.

5.94

5.66

0.28

5.65

5.65

0.00

6.00

5.40

0.60

5.33

6.17

-0.84

5.14

5.50

-0.36

2. Faculty care about me as an
individual.

6.36

5.75

0.61

6.25

6.00

0.25

6.60

6.50

0.10

6.17

6.00

0.17

5.71

6.17

-0.46

3. The quality of instruction in
the vocational/technical programs
is excellent.

6.49

5.75

0.74

6.40

5.79

0.61

6.40

6.60

-0.20

7.00

5.00

2.00

6.00

5.83

0.17

4. Security staff are helpful.

5.73

5.23

0.50

5.24

5.14

0.10

6.00

6.00

0.00

4.83

3.80

1.03

5.20

5.75

-0.55

5. The personnel involved in
registration are helpful.

6.38

5.62

0.76

6.10

6.00

0.10

6.40

6.20

0.20

6.83

4.67

2.16

5.00

5.67

-0.67

6. My academic advisor is
approachable.

6.48

5.79

0.69

6.32

5.94

0.38

6.33

5.00

1.33

7.00

6.33

0.67

5.86

6.17

-0.31

7. Adequate financial aid is
available for most students.

6.47

5.66

0.81

6.05

5.74

0.31

7.00

6.60

0.40

6.25

3.25

3.00

5.71

5.83

-0.12

8. Classes are scheduled at times
that are convenient for me.

6.58

5.61

0.97

6.40

6.00

0.40

6.75

5.60

1.15

6.50

5.67

0.83

5.71

6.00

-0.29

9. Internships or practical
experiences are provided in my
degree/certificate program.

6.26

5.65

0.61

6.75

6.50

0.25

6.20

6.40

-0.20

6.67

4.80

1.87

5.80

6.25

-0.45

10. Child care facilities are
available on campus.

4.56

4.67

-0.11

4.67

5.25

-0.58

6.25

4.75

1.50

1.00

6.00

-5.00

5.33

5.67

-0.34

11. Security staff respond
quickly in emergencies.

6.24

5.31

0.93

6.08

5.36

0.72

6.33

6.67

-0.34

5.67

1.50

4.17

5.80

6.50

-0.70

Copyright 2013, Noel-Levitz, Inc.

27

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

12. My academic advisor helps
me set goals to work toward.

6.14

5.47

0.67

5.63

5.39

0.24

6.67

4.33

2.34

5.00

5.00

0.00

5.80

6.00

-0.20

13. Financial aid awards are
announced to students in time to
be helpful in college planning.

6.42

4.94

1.48

6.44

4.65

1.79

6.80

5.40

1.40

6.50

2.00

4.50

5.00

5.00

0.00

14. Library resources and
services are adequate.

6.29

5.94

0.35

6.06

5.38

0.68

6.50

5.75

0.75

6.33

5.17

1.16

5.67

5.75

-0.08

15. I am able to register for
classes I need with few conflicts.

6.52

5.65

0.87

6.45

6.00

0.45

7.00

6.60

0.40

6.83

5.17

1.66

5.86

5.50

0.36

16. The college shows concern
for students as individuals.

6.32

5.50

0.82

6.30

5.61

0.69

6.60

6.40

0.20

5.50

5.00

0.50

6.00

4.67

1.33

17. Personnel in the Veterans'
Services program are helpful.

5.41

5.29

0.12

6.43

6.25

0.18

7.00

7.00

0.00

3.00

4.00

-1.00

5.50

6.00

-0.50

18. The quality of instruction I
receive in most of my classes is
excellent.

6.62

5.79

0.83

6.63

5.44

1.19

7.00

6.60

0.40

7.00

5.00

2.00

6.00

5.00

1.00

19. This campus provides
effective support services for
displaced homemakers.

5.47

5.36

0.11

5.13

5.80

-0.67

6.33

5.67

0.66

1.00

5.60

5.00

0.60

20. Financial aid counselors are
helpful.

6.38

5.32

1.06

6.38

5.44

0.94

6.20

5.25

0.95

7.00

4.00

3.00

5.57

5.60

-0.03

21. There are a sufficient
number of study areas on campus.

6.18

5.87

0.31

6.30

5.55

0.75

6.25

6.25

0.00

6.33

6.00

0.33

6.00

6.40

-0.40

Copyright 2013, Noel-Levitz, Inc.

28

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

22. People on this campus
respect and are supportive of each
other.

6.26

5.69

0.57

6.20

5.60

0.60

6.80

5.80

1.00

6.00

5.00

1.00

5.86

6.00

-0.14

23. Faculty are understanding
of students' unique life
circumstances.

6.43

5.59

0.84

6.65

5.75

0.90

6.60

6.60

0.00

5.83

5.17

0.66

5.29

5.20

0.09

24. Parking lots are well-lighted
and secure.

6.19

5.34

0.85

6.38

5.33

1.05

6.40

5.40

1.00

6.40

4.60

1.80

5.50

5.50

0.00

25. My academic advisor is
concerned about my success as an
individual.

6.37

5.66

0.71

6.50

5.84

0.66

6.50

5.25

1.25

6.33

6.33

0.00

6.00

6.20

-0.20

26. Library staff are helpful and
approachable.

6.08

5.93

0.15

6.21

5.71

0.50

6.50

4.75

1.75

6.17

6.00

0.17

5.80

6.00

-0.20

27. The campus staff are caring
and helpful.

6.34

5.93

0.41

6.25

6.10

0.15

6.60

5.60

1.00

6.00

5.67

0.33

6.00

6.20

-0.20

28. It is an enjoyable experience
to be a student on this campus.

6.39

5.91

0.48

6.60

5.85

0.75

7.00

6.00

1.00

6.50

4.50

2.00

6.00

5.83

0.17

29. Faculty are fair and unbiased
in their treatment of individual
students.

6.50

5.81

0.69

6.50

5.79

0.71

6.40

6.00

0.40

6.67

4.83

1.84

5.71

6.00

-0.29

30. The career services office
provides students with the help
they need to get a job.

6.23

5.63

0.60

6.44

6.36

0.08

6.60

5.00

1.60

3.00

5.00

-2.00

6.00

6.25

-0.25

Copyright 2013, Noel-Levitz, Inc.

29

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

31. The campus is safe and
secure for all students.

6.51

6.03

0.48

6.65

6.11

0.54

6.80

6.40

0.40

6.67

4.50

2.17

5.71

6.33

-0.62

32. My academic advisor is
knowledgeable about my program
requirements.

6.55

6.00

0.55

6.74

6.22

0.52

6.50

5.50

1.00

7.00

6.20

0.80

6.17

6.40

-0.23

33. Admissions counselors
accurately portray the campus in
their recruiting practices.

6.22

5.77

0.45

6.07

6.07

0.00

6.20

5.75

0.45

6.00

2.50

3.50

5.80

6.25

-0.45

34. Computer labs are adequate
and accessible.

6.29

5.82

0.47

6.37

5.58

0.79

6.40

6.25

0.15

6.17

5.83

0.34

6.00

6.40

-0.40

35. Policies and procedures
regarding registration and course
selection are clear and wellpublicized.

6.35

5.69

0.66

6.45

5.47

0.98

7.00

6.00

1.00

6.67

4.67

2.00

5.43

6.17

-0.74

36. Students are made to feel
welcome on this campus.

6.47

6.05

0.42

6.65

5.65

1.00

7.00

6.80

0.20

6.17

5.67

0.50

5.71

6.33

-0.62

37. Faculty take into
consideration student differences
as they teach a course.

6.37

5.57

0.80

6.53

5.47

1.06

6.40

6.40

0.00

6.33

5.00

1.33

5.71

5.50

0.21

38. The student center is a
comfortable place for students to
spend their leisure time.

5.92

5.76

0.16

6.36

5.50

0.86

6.67

6.25

0.42

5.33

6.00

-0.67

6.50

6.40

0.10

Copyright 2013, Noel-Levitz, Inc.

30

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

39. The amount of student
parking space on campus is
adequate.

6.29

3.95

2.34

6.11

3.24

2.87

6.60

4.60

2.00

5.83

3.00

2.83

5.33

5.25

0.08

40. My academic advisor is
knowledgeable about the transfer
requirements of other schools.

6.17

5.42

0.75

6.00

5.50

0.50

6.75

5.50

1.25

5.60

4.60

1.00

6.00

6.20

-0.20

41. Admissions staff are
knowledgeable.

6.41

5.79

0.62

6.26

5.94

0.32

6.40

6.20

0.20

6.00

4.00

2.00

5.86

6.00

-0.14

42. The equipment in the lab
facilities is kept up to date.

6.38

5.78

0.60

6.32

4.53

1.79

7.00

5.75

1.25

6.00

5.67

0.33

5.86

5.17

0.69

43. Class change (drop/add)
policies are reasonable.

6.28

5.97

0.31

6.11

5.88

0.23

5.40

5.60

-0.20

6.20

6.75

-0.55

6.00

6.20

-0.20

44. I generally know what's
happening on campus.

5.62

5.46

0.16

5.28

5.29

-0.01

5.20

5.60

-0.40

5.00

5.80

-0.80

5.14

5.17

-0.03

45. This institution has a good
reputation within the community.

6.21

6.07

0.14

6.21

6.00

0.21

6.20

6.40

-0.20

5.50

5.25

0.25

5.57

5.50

0.07

46. Faculty provide timely
feedback about student progress in
a course.

6.49

5.62

0.87

6.58

5.58

1.00

6.40

5.80

0.60

6.60

4.60

2.00

5.43

5.83

-0.40

47. There are adequate services
to help me decide upon a career.

6.32

5.81

0.51

6.44

5.63

0.81

6.50

6.25

0.25

6.50

4.33

2.17

5.80

6.25

-0.45

48. Counseling staff care about
students as individuals.

6.39

5.88

0.51

6.69

6.00

0.69

6.67

6.33

0.34

6.00

4.25

1.75

5.60

5.50

0.10

Copyright 2013, Noel-Levitz, Inc.

31

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

49. Admissions counselors
respond to prospective students'
unique needs and requests.

6.23

5.70

0.53

6.31

5.56

0.75

6.50

6.25

0.25

6.67

4.00

2.67

5.20

6.00

-0.80

50. Tutoring services are readily
available.

6.10

5.68

0.42

6.25

5.87

0.38

5.33

6.50

-1.17

6.20

5.60

0.60

4.60

6.60

-2.00

51. There are convenient ways
of paying my school bill.

6.40

5.95

0.45

6.56

5.79

0.77

6.40

5.60

0.80

5.67

5.67

0.00

6.00

6.67

-0.67

52. This school does whatever
it can to help me reach my
educational goals.

6.48

5.67

0.81

6.44

5.89

0.55

6.40

5.80

0.60

6.33

5.17

1.16

5.67

6.00

-0.33

53. The assessment and course
placement procedures are
reasonable.

6.32

5.86

0.46

6.56

6.05

0.51

6.20

6.60

-0.40

6.17

5.83

0.34

6.17

6.40

-0.23

54. Faculty are interested in my
academic problems.

6.37

5.68

0.69

6.56

5.72

0.84

6.75

6.50

0.25

6.00

5.17

0.83

5.50

6.20

-0.70

55. Academic support services
adequately meet the needs of
students.

6.34

5.80

0.54

6.59

6.12

0.47

7.00

6.00

1.00

6.00

6.00

0.00

5.40

6.20

-0.80

56. The business office is open
during hours which are convenient
for most students.

6.17

5.82

0.35

6.21

5.50

0.71

6.50

6.25

0.25

5.40

5.40

0.00

4.80

5.80

-1.00

57. Administrators are
approachable to students.

6.28

5.75

0.53

6.00

5.50

0.50

6.50

6.50

0.00

5.50

5.00

0.50

6.00

6.50

-0.50

Copyright 2013, Noel-Levitz, Inc.

32

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

58. Nearly all of the faculty are
knowledgeable in their fields.

6.63

6.11

0.52

6.60

5.70

0.90

7.00

6.40

0.60

6.83

5.33

1.50

5.71

6.50

-0.79

59. New student orientation
services help students adjust to
college.

6.04

5.66

0.38

5.89

5.32

0.57

6.60

6.60

0.00

6.00

4.75

1.25

5.00

6.00

-1.00

60. Billing policies are
reasonable.

6.31

5.86

0.45

6.35

5.80

0.55

6.40

6.40

0.00

5.50

6.00

-0.50

5.57

5.83

-0.26

61. Faculty are usually available
after class and during office hours.

6.41

6.02

0.39

6.63

5.70

0.93

6.50

6.50

0.00

6.33

6.00

0.33

5.86

6.67

-0.81

62. Bookstore staff are helpful.

6.26

6.35

-0.09

6.42

6.47

-0.05

7.00

7.00

0.00

5.67

6.33

-0.66

6.00

6.83

-0.83

63. I seldom get the "runaround" when seeking information
on this campus.

6.34

5.70

0.64

6.56

5.17

1.39

6.50

6.25

0.25

6.17

5.17

1.00

5.67

6.60

-0.93

64. Nearly all classes deal
with practical experiences and
applications.

6.43

5.95

0.48

6.20

5.75

0.45

6.60

6.40

0.20

6.33

5.00

1.33

5.86

6.00

-0.14

65. Students are notified early in
the term if they are doing poorly
in a class.

6.34

5.26

1.08

6.53

5.57

0.96

7.00

6.33

0.67

6.83

4.50

2.33

5.00

5.40

-0.40

66. Program requirements are
clear and reasonable.

6.57

6.02

0.55

6.70

6.25

0.45

6.40

6.60

-0.20

6.50

5.00

1.50

6.00

6.33

-0.33

Copyright 2013, Noel-Levitz, Inc.

33

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

67. Channels for expressing
student complaints are readily
available.

6.13

5.28

0.85

6.18

4.67

1.51

7.00

6.33

0.67

6.25

4.00

2.25

6.00

5.50

0.50

68. On the whole, the campus is
well-maintained.

6.37

6.27

0.10

6.55

6.40

0.15

6.60

6.20

0.40

6.33

5.67

0.66

5.57

6.50

-0.93

69. There is a good variety of
courses provided on this campus.

6.43

6.03

0.40

6.65

6.00

0.65

6.40

6.40

0.00

6.17

5.33

0.84

6.17

6.60

-0.43

70. I am able to experience
intellectual growth here.

6.56

6.07

0.49

6.79

6.00

0.79

6.60

6.40

0.20

6.67

4.67

2.00

5.43

6.17

-0.74

71. Campus: I found charging
books at the Campus Shop to be
helpful.

6.20

5.84

0.36

6.33

5.50

0.83

7.00

6.67

0.33

6.00

4.83

1.17

5.50

5.75

-0.25

72. Campus: The trimester
academic schedule will help me
be successful.

5.65

4.92

0.73

5.64

4.00

1.64

4.75

4.25

0.50

5.60

4.40

1.20

5.00

4.67

0.33

73. Campus: The college
provides effective support services
to assist with transfer to a 4-year
university.

6.35

5.65

0.70

6.38

6.00

0.38

7.00

7.00

0.00

7.00

5.00

2.00

6.00

6.00

0.00

74. Campus: Western offers
a sufficient number of classes
online.

6.01

5.74

0.27

5.94

5.69

0.25

6.33

6.00

0.33

6.00

6.20

-0.20

5.00

5.50

-0.50

75. Campus: I had the
opportunity to be involved in the

5.69

5.73

-0.04

5.82

5.82

0.00

6.33

6.25

0.08

5.67

6.17

-0.50

4.50

5.75

-1.25

Copyright 2013, Noel-Levitz, Inc.

34

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

Gap

community through a college
activity or course.
76. Campus: The college helps
me identify resources to finance
my education.

6.35

5.61

0.74

6.20

5.72

0.48

6.50

6.00

0.50

6.00

4.25

1.75

5.00

5.50

-0.50

77. Campus: The college
effectively communicates
important information to students.

6.45

5.89

0.56

6.45

5.90

0.55

6.50

6.50

0.00

5.83

5.17

0.66

5.71

6.00

-0.29

78. Campus: Help is readily
available to students whose grades
fall below average.

6.38

5.49

0.89

6.27

5.62

0.65

7.00

6.67

0.33

6.60

4.75

1.85

5.60

5.75

-0.15

79. Campus: Effective support
services are available for minority
students.

6.01

5.79

0.22

5.29

5.33

-0.04

7.00

6.33

0.67

3.33

4.50

-1.17

6.00

5.50

0.50

80. Campus: The
communication I receive from
the College makes me feel like I
made a good choice in attending
Western.

6.37

5.95

0.42

6.32

6.20

0.12

6.40

5.80

0.60

6.60

5.00

1.60

5.71

5.00

0.71

81. Institution's commitment to
part-time students?

5.91

5.47

7.00

6.67

6.00

82. Institution's commitment to
evening students?

5.88

5.00

7.00

7.00

6.25

Copyright 2013, Noel-Levitz, Inc.

35

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

83. Institution's commitment to
older, returning learners?

5.96

5.92

6.75

5.00

6.20

84. Institution's commitment to
under-represented populations?

5.91

6.00

7.00

5.50

6.25

85. Institution's commitment to
commuters?

5.52

5.41

6.00

4.40

5.20

86. Institution's commitment to
students with disabilities?

6.05

6.30

6.33

6.50

Gap

5.75

87. Cost as factor in decision to
enroll.

6.22

6.21

6.80

6.50

5.57

88. Financial aid as factor in
decision to enroll.

6.07

6.22

6.80

5.00

5.14

89. Academic reputation as
factor in decision to enroll.

5.91

6.20

5.00

6.17

5.29

90. Size of institution as factor
in decision to enroll.

5.20

4.84

4.60

4.67

4.33

91. Opportunity to play sports as
factor in decision to enroll.

2.89

2.31

3.40

3.17

2.83

92. Recommendations from
family/friends as factor in
decision to enroll.

4.87

4.75

5.20

4.50

4.67

93. Geographic setting as factor
in decision to enroll.

5.84

6.47

5.80

5.83

6.14

Copyright 2013, Noel-Levitz, Inc.

36

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Items: In Sequential Order

Western Technical College
Item

Importance Satisfaction

Gap

7013: Bio-Medical
Importance Satisfaction

Gap

7021: Diesel & Heavy Eqt
Importance Satisfaction

Gap

7025: Elec & Computer Eng
Importance Satisfaction

Gap

7033: Electromechanical
Importance Satisfaction

94. Campus appearance as factor
in decision to enroll.

5.13

4.74

5.40

4.33

5.33

95. Personalized attention prior
to enrollment as factor in decision
to enroll.

5.42

5.00

5.40

4.00

Gap

4.67

Copyright 2013, Noel-Levitz, Inc.

37

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Summary Items
Western Technical College

7013: Bio-Medical

7021: Diesel & Heavy Eqt

7025: Elec & Computer Eng

7033: Electromechanical

So far, how has your
college experience met your
expectations?
1=Much worse than expected
2=Quite a bit worse than I
expected
3=Worse than I expected
4=About what I expected
5=Better than I expected
6=Quite a bit better than I
expected
7=Much better than expected

Average: 5.00

Average: 4.45

Average: 5.00

Average: 4.00

Average: 5.00

1%
0%

5%
0%

0%
0%

0%
16%

0%
0%

5%
30%
30%
14%

5%
45%
35%
0%

0%
40%
20%
40%

0%
50%
33%
0%

0%
42%
28%
14%

17%

10%

0%

0%

14%

Rate your overall satisfaction
with your experience here thus
far.
1=Not satisfied at all
2=Not very satisfied
3=Somewhat dissatisfied
4=Neutral
5=Somewhat satisfied
6=Satisfied
7=Very satisfied

Average: 5.73

Average: 5.75

Average: 5.60

Average: 5.00

Average: 5.29

1%
1%
4%
5%
14%
47%
24%

0%
5%
0%
0%
20%
60%
15%

0%
0%
0%
0%
40%
60%
0%

16%
0%
0%
0%
16%
66%
0%

0%
0%
0%
28%
28%
28%
14%

All in all, if you had to do
it over, would you enroll here
again?
1=Definitely not
2=Probably not
3=Maybe not
4=I don't know

Average: 6.01

Average: 6.20

Average: 5.80

Average: 5.50

Average: 5.57

1%
2%
2%
5%

0%
0%
0%
5%

0%
0%
0%
40%

16%
0%
0%
0%

0%
14%
0%
0%

Summary Item

Copyright 2013, Noel-Levitz, Inc.

38

Western Technical College - SSI Comparison
Group (9) - 11/2013

Student Satisfaction Inventory

Institutional Summary
Summary Items
Summary Item
5=Maybe yes
6=Probably yes
7=Definitely yes

Western Technical College

7013: Bio-Medical

7021: Diesel & Heavy Eqt

7025: Elec & Computer Eng

7033: Electromechanical

7%
32%
47%

10%
45%
40%

0%
0%
60%

0%
50%
33%

14%
42%
28%

Copyright 2013, Noel-Levitz, Inc.

39